Ericsson seeks a Senior RAN Technical Support Engineer in Ottawa, applying hands-on troubleshooting and system expertise to customer solutions. Support is global and cross-functional.
Within RAN Software & Compute Platforms Engineering, this senior professional supports Ericsson RAN products and features in the field. You will collaborate with designers, testers, integrators, solution architects, field troubleshooters, customers, and service organizations. The work includes fault isolation, integrations, deployments, technical taskforces, and supportability improvements across RAN solutions.
Key Responsibilities: Provide expert competence on Ericsson RAN products
Identify faults across RAN field solutions
Drive integration activities and technical taskforces




Support on-site and remote technical deployments
Apply AI/ML and automation to improve workflows
Requirements: Strong end-to-end hands-on RAN troubleshooting expertise
Understanding of RAN software systems and Layer 1-3 subsystems
Bachelor’s degree or higher in a related field
Analytical problem-solving and customer-first mindset
Solid English communication skills are an asset
Use RAN troubleshooting, integration, and customer communication skills to support Ericsson solutions from Ottawa.

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📌 Senior RAN Technical Support Engineer (Quebec City)
🏢 Ericsson
📍 Quebec City