Technical customer support expertise meets electric and hybrid bus service in Toronto, with frequent travel to client garages and facilities.
As Customer Support Manager at Nova Bus, you will provide technical and commercial assistance to internal and external clients. You will support warranty processes, service campaigns, vehicle diagnostics, and corrective actions. The position connects customers with Nova Bus technical teams while protecting satisfaction and vehicle performance.
Key Responsibilities: Analyze failure data and produce Market Quality Reports
Supervise technicians diagnosing, ordering, and replacing vehicle parts
Investigate recurring problems and develop corrective measures
Support fleet-wide Nova Bus service campaigns




Visit customer garages and coordinate technical resources
Requirements: Five to ten years of commercial vehicle or automotive experience
Electric or hybrid bus experience highly desirable
Knowledge of CAN bus, J1939, and diagnostic tools
Fluent English; French bilingualism is an asset
Frequent travel to clients and company facilities required
Bring vehicle diagnostics, failure analysis, and customer service expertise to Nova Bus electric transportation support in Toronto.

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📌 Electric Bus Customer Support Manager (Quebec City)
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