Lead Gainsight product strategy at Equinix, using Customer Success expertise and platform knowledge to improve customer health and retention. Work across teams in Dallas, Tampa, or Toronto.
As Senior Product Manager, Gainsight, you will own the platform vision, roadmap, backlog, and delivery. You will translate Customer Success needs into product requirements, guide Salesforce integrations, and maximize value from Equinix’s customer success technology stack. The role reports to the Director.
Key Responsibilities: Own Gainsight vision, roadmap, backlog, epics, and acceptance criteria
Optimize Cockpit, Playbooks, Rules Engine, Health Scores, and Success Plans
Define customer health, risk, lifecycle, and journey models
Manage Salesforce data, APIs, integrations, governance, and quality
Lead testing, releases, reporting,



training, and platform adoption
Requirements: Bachelor’s degree in business, computer science, engineering, or related field
8+ years product management or product owner experience
5+ years hands-on Gainsight configuration, administration, and optimization
Customer Success methodology and lifecycle management expertise
Agile, APIs, Salesforce integration, reporting, and stakeholder management experience
Shape Equinix’s Gainsight platform through product leadership, customer health strategy, Salesforce integration, and measurable retention outcomes.

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📌 Senior Gainsight Product Manager (Ontario)
🏢 Equinix
📍 Ontario