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Manager Business Excellence and Performance Posting Id 3508
Department Infrastructure and Engineering Services
Division Infrastructure Delivery
Rate of Pay $141,904.00-$164,601.00Annual
Job Type Permanent Full Time
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 11/04/2026
Application Deadline 11/18/2026
Position Summary Within the Office of the Commissioner of Infrastructure and Engineering Services, the Manager Business Excellence and Performance provides strategic leadership in policy development, business analysis, performance measurement, data governance, and continuous improvement. The position serves as a central resource for evidence-based decision-making, leading departmental performance and corporate reporting, capital work-in-progress analytics, infrastructure fee and reserve modelling, business process reviews, service-level agreements and technology-enabled modernization. Working collaboratively with departmental leadership, Finance, Information Technology, Strategy and Transformation, and other corporate partners, the role strengthens accountability, supports capital program oversight, and advances strategic priorities through high-quality data, sound analysis, and improved business practices.
Key Duties and Responsibilities Provides leadership and oversight to the department’s business analytics function, including establishing priorities and directing the work of the Business Analyst – infrastructure.
Manages the department-wide work program for policy, analytics, performance measurement and continuous improvement initiatives
Oversees business analysis and departmental organizational performance measurement
Oversees capital work-in-progress reporting and analytics, leads and supports infrastructure fee,



reserve and related financial modelling in partnership with Finance and operational divisions
Leads data governance, business intelligence, and dashboard reporting
Leads the development, prioritization and implementation of the department’s continuous improvement roadmap
Supports change management and cross-departmental coordination
Provides analysis, briefing materials, recommendations and strategic advice to the Commissioner and departmental leadership on emerging issues and departmental priorities
Education and Experience Degree in business administration, engineering, data analytics, information systems, or related discipline.
Municipal government experience considered a robust asset.
Project management certification (e.g., PMP) is considered an asset.
Lean or Lean Six Sigma certification, demonstrating knowledge of process improvement methodologies, is considered an asset.
7+ years progressively responsible experience in policy, analytics, program management, or municipal operations.
Required Skills/Knowledge Experience leading continuous improvement and organizational transformation initiatives
Business analysis and performance measurement
Data analytics and governance
Strategic thinking and policy development
Project and program management
Stakeholder engagement and facilitation
Change leadership and continuous improvement
Builds people and culture
Cultivates open communication
Demonstrates personal leadership
Navigates and leads through complexity and change
We thank all candidates for their interest, however, only those under consideration will be contacted.
TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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📌 Manager Business Excellence and Performance (Ontario)
🏢 Richmond Hill
📍 Ontario