Use AI tools daily to strengthen enterprise customer relationships, accelerate issue resolution, and guide account growth as Burq's trusted advisor.
This Customer Success Manager position owns the post-sale journey from onboarding through renewal and expansion. You will build relationships with key decision-makers and serve as the primary customer contact. Your work includes account health, product feedback, metrics, and cross-functional outcomes.
Key Responsibilities: Serve as primary contact for merchant and enterprise partners
Build relationships with customer decision-makers
Draft summaries and QBRs with AI tools
Analyze account health data and automate reporting
Feed customer priorities into product and engineering roadmaps
Requirements: Three to five or more years in customer success or account management
Experience managing complex or enterprise customer accounts
Ability to report ARR, churn, and NPS metrics
Excellent communication explaining complex issues clearly
Comfort building processes amid ambiguity and change
Apply customer success, account metrics, and daily AI fluency to grow Burq's enterprise partnerships and improve customer outcomes.

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📌 Enterprise Account Manager AI Tools (Manitoba)
🏢 Burq
📍 Manitoba