Lead bilingual client services for Manulife’s AdminAdvantage portfolio in Montreal, combining team leadership with complex implementation oversight. Work in a hybrid arrangement supporting clients across jurisdictions.
The Bilingual Manager leads Client and Account Specialists delivering end-to-end AdminAdvantage services. This senior leadership role oversees implementations, enrolments, ongoing service delivery, escalations, and portfolio performance. It requires French and English communication, Group Perks knowledge, and cross-functional alignment.
Key Responsibilities: Lead, coach, and develop Client and Account Specialists
Oversee complex implementations, enrolments, and ongoing service delivery
Monitor portfolio health and address emerging client risks




Resolve high-impact issues with cross-functional stakeholders
Drive consistent service standards across client portfolios
Requirements: Fluency in French and English is required
Post-secondary education or equivalent experience
Extensive leadership experience in complex client-focused environments
Deep understanding of Group Benefits and enrolment processes
Proficiency with Microsoft Office 365 tools
Apply your bilingual leadership, Group Benefits expertise, and escalation management skills to AdminAdvantage client services at Manulife.

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📌 Bilingual Client Services Manager (Quebec City)
🏢 Manulife/John Hancock
📍 Quebec City