WHO WE AREWhen it comes to health, we’re always looking for waysto push for better. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees. CAD $94,406.00
- 142,069.00 Design, implement, and overseepatient programs tailored to client and patient needs, ensuring alignmentwith strategic goals and KPIs. Develop and implement governanceprinciples, issue escalation processes, and corrective action plans tooptimize program performance. Foster and maintain strongrelationships with clients, healthcare providers, and stakeholders toensure collaboration and program success. Oversee daily operations, includingpatient enrollment, service delivery, and program performance monitoring. Analyze KPIs to identifyopportunities for process improvements and ensure programs meet or exceedtargets. Recruit, train, and manage programstaff, providing feedback, support, and development opportunities tomaintain high service standards. Serve as the primary contact forclients, addressing inquiries, ensuring satisfaction, and maintainingtransparent communication. Participate in regular clientmeetings to review progress, discuss strategic, compliance, andoperational updates, and identify areas for improvement. Collaborate with Pharmacy Servicesto oversee product distribution per client criteria, ensuring shipmentcoordination and inventory reconciliation. Support Reimbursement Servicesteams managing reimbursement navigation, financial assistance, andcoverage renewals. Monitor clinical KPIs, manageescalations,



and support clinical visits and patient educationinitiatives, ensuring adherence to touchpoint schedules. Manage program budgets, ensuringcost-effective use of resources to meet financial and operational goals. BSc in Healthcare, BusinessAdministration, or a related field (Master’s preferred) Experience in patient support orhealthcare program management with a focus on operational excellence andstakeholder collaboration Leadership and Project Management; Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. AFEW MORE DETAILSProficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization. GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification). AI Usage
- GreenShield leverages AI to help produce

Job Description
s, and ideate on interview questions. We also leverage AI for interview transcription support. #

📌 Program Manager, Pharmacy Services (Winnipeg)
🏢 Green Shield Canada (GSC)
📍 Winnipeg