Compensation: CAD 85,000
- CAD 95,000
- yearly Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place. We Will Be Committed to Caring About Each Other, Our Communities, and Our Setting We Will Be Systems Thinking, Data Driven and AI enabled The Manager, Events leads the day-to-day execution of Indigo's events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and delivering events that are on time, on brand, and on budget. This role owns end-to-end event production — from national author signings and high-profile celebrity events to the annual programming calendar. The Manager is the connective tissue between strategy and execution: ensuring the execution team has clear direction and the tools to succeed, while serving as the primary operational contact for authors, publishers, and cross-functional partners. KEY PERFORMANCE METRICS Events NPS Events Revenue & Profitability Translate strategic direction into clear execution frameworks, project plans, and delivery timelines across all events — author signings, major events, and national programming Lead the execution and development of all nationally-driven event programming, including cross-functional campaigns Own internal project planning and execution: manage cross-functional workflows, delivery standards,



and operational SLAs across the team Own budget tracking and financial coordination for the events portfolio; contribute to post-event reporting, insights, and retrospectives Act as the escalation point for operational risks — identifying, mitigating, and surfacing issues to the events leader where required. Lead and chair the Bi-Weekly Events Planning meeting, driving alignment across the events team and cross-functional partners on upcoming events, priorities, and risks. Serve as the primary operational contact for Retail Ops, Loss Prevention, Finance & Accounting, General Managers, Store Events Leaders, Creative, Marketing, and Merchants. Ensure execution standards are consistently upheld across all event types, channels, and touchpoints — from planning documentation through to on-site delivery. Identify process gaps and lead improvements to increase operational efficiency and enhance experience for customers, stores, and partners. Train and support stores on the execution of all author and national programming events Contribute to post-event reporting and retrospectives; surface insights and recommendations to the events leader to inform future planning and investment decisions. Proactively communicate timelines, risks, and deliverable status to cross-functional execution partners, ensuring no surprises on delivery. Champion the customer and store experience in all planning and decision-making, consistently advocating for clarity, quality, and consistency of execution.



Provide feedback and coaching to develop direct reports and mentees Empower team members through clear expectations, performance management, and growth opportunities Act as a mentor & role model, helping others understand the broader impact of their work Embrace and influence change, fostering a culture resonant of our guiding principles and in particular emphasizing data driven, systems thinking, and customer centric. Celebrate diversity of thought and encourage open dialogue Reports to: Sr Manager, Events General Managers & Store Events Leaders Creative Studio Work Experience / Education / Certifications ~5–7 years of experience in Events, Marketing, Retail, or a related field; Proven track record planning and executing multi-channel, large-scale events from concept through post-event analysis. ~ Experience in retail, media, publishing, or hospitality considered a strong asset. ~ Analytical thinker with the ability to interpret event data and surface actionable insights. ~ Creative sensibility for on-brand event concepts and marketing materials, with strong copywriting instincts. ~ Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook); comfort with social media platforms and event management tools. ~ Customer-obsessed with a commitment to delivering exceptional brand experiences Other (travel, Bilingual, etc.) ~ Flexible schedule including evenings, weekends and holidays Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclu

📌 Event and Entertainment Coordinator (Toronto)
🏢 Indigo Books & Music
📍 Toronto