About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it's a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a agile municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision "Our City, One Voice," Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

This position is a primary level of contact for customer service under the Building function of Inspections & Licensing, and provides support within the Development area for Permitted Use applications. It responds to a variety of questions and concerns from the public and internal/external stakeholders. Interprets and makes recommendations about a variety of Inspections & Licensing related bylaws. Reviews and ensures accuracy of documentation submitted for a variety of applications and provide clerical and administrative support to the Safety Codes Officers relating to status of permit applications and open permits.

Top Key Responsibilities:

- Process and review building and development permit applications for accuracy, completeness, and bylaw compliance.




- Administer permits through the electronic permitting system, including tracking inspections and permit status.
- Review and issue permits, Certificates of Compliance, and Conformance Letters.
- Calculate permit fees and support financial administration, reporting, and refunds.
- Provide customer service by responding to inquiries, explaining bylaws and processes, and resolving complaints or conflicts.

As our preferred candidate, you will have:

- Two (2) year Diploma in a business program with minimum 2 years related customer service experience in construction or legal. A combination of education and experience may be considered.
- Knowledge of bylaws, compliance certificates, construction terminology and construction/development plans, with the ability to understand and communicate statistics or figures, zoning, development process, and make ongoing interpretations of the various INL bylaws, acts and standards.
- Ability to obtain Designation of Powers from Alberta Safety Codes for issuing permits.
- Ability to work as a team player and work independently with a high degree of accuracy in accordance with policies and procedures.
- Ability to understand and communicate various bylaws, acts, manuals, etc. as required.
- Ability to deal effectively face to face, over the phone and in writing with difficult customers.
- Ability to manage time with a wide range of challenges and high volume of work with frequent interruptions and conflicting priorities.
- Experience with Microsoft office applications.
- Ability to learn and apply various internal computer programs in day-to-day operations.
- Ability to take customer suggestions and provide internal feedback to enhance department and corporate procedures.
- Ability to be innovative and assist with the creation of efficiencies and process improvements for the department.
- Ability to maintain a positive attitude and continue to provide customer service during peak times with higher customer volume.

Affiliation:

Canadian Union of Public Employees, Local 417

Status:

Term Full-Time

Remuneration:

$35.44 to $37.52 per hour.

Hours of Work:

75 ho

📌 Customer Service Specialist (Acme)
🏢 Red Deer
📍 Acme