Customer Service Coordinator

Overhead Door Company of Lethbridge | Lethbridge, Alberta

About Us

Overhead Door Company of Lethbridge, Calgary and Cranbrook is a trusted provider of quality residential and commercial door products and services. We take pride in our reputation, our people, and the relationships we build with our customers and communities.

We are looking for a positive, personable, and customer-focused individual to join our Lethbridge team!

The Opportunity

As a Customer Service Coordinator, you'll be one of the first points of contact for our customers and play an key role in creating a great customer experience. This is a busy, fast-paced position that combines customer service, scheduling, coordination, and administration.

We're looking for someone who genuinely enjoys helping people, brings a positive attitude to work every day, and knows how to turn a challenging customer interaction into a positive experience.

What You'll Be Doing

- Responding to customer inquiries and service requests by phone and email.
- Creating work orders, entering information, and maintaining accurate records.
- Scheduling technicians, coordinating appointments, and ordering required products.
- Communicating with customers, confirming appointments, and processing payments.
- Understanding customer needs and recommending appropriate products and services.
- Handling customer concerns professionally, staying calm under pressure, and finding solutions.
- Following up to ensure customers are happy with the service they've received.

What We're Looking For





- A positive attitude and a genuine enjoyment of working with people.
- At least 3 years of customer service experience.
- Excellent communication skills and professional phone etiquette.
- Strong organizational skills and the ability to juggle multiple priorities.
- A calm, solutions-focused approach when dealing with challenging situations.
- Good computer skills and the ability to learn new systems.
- A team player who takes initiative, shows accountability, and is always willing to lend a hand.
- Sales experience is an asset.

The right attitude matters! We're looking for someone who is friendly, approachable, dependable, and takes pride in making both customers and coworkers feel valued.

Why Join Us?

- Join an established company with a strong reputation in the community.
- Work with a supportive, experienced team.
- Competitive compensation and benefits package.
- Be part of a company that values outstanding people and great customer service.

Ready to Join Our Team?

If you're an upbeat, organized, people-oriented individual who enjoys making someone's day a little easier, we'd love to hear from you!

Apply today and become part of the Overhead Door Company team!

Job Type: Full-time

Pay: $48,000.00-$52,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Ability to commute/relocate:

- Lethbridge, AB T1H 5K9: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (preferred)

Experience:

- Customer service: 3 years (required)

Work Location: In person

📌 Customer Service Coordinator (Lethbridge)
🏢 Overhead Door
📍 Lethbridge