is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports. Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do. "Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. offers competitive salary packages, an incredible work environment, and career advancement opportunities. Operations Director for the Montreal Station ( Montréal–Trudeau International Airport – YUL ) at is responsible for leading all ground handling activities, passenger services, and ramp operations under the direct supervision of the Chief QSS and Operations. The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations in Canada. The position oversees a team of more than 600 employees and manages a volume of approximately 16,000 flights annually. The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance.



The position leads the development and execution of operational strategies, ensures the effective management of human and material resources, and drives continuous improvement across all activities. Through visible leadership, accountability, and a people‑centred management approach, the Director maintains employee engagement, operational discipline, and a culture of continuous improvement while maintaining the company’s commitment to safe, secure, reliable, and efficient ground‑handling services. Airport Operations Management Ensure consistent delivery of safe, secure, reliable, and efficient operations in accordance with company procedures, airline service-level agreements, airport requirements, and applicable regulatory standards. Monitor operational performance, identify service delivery gaps, and implement corrective measures to improve productivity, punctuality, reliability, and customer satisfaction. Leadership and Team Management Establish a transparent organizational structure, define roles and responsibilities, set measurable performance objectives, and maintain effective communication and decision-making processes throughout the station. Partner with the Human Resources department to drive employee engagement, continuous training, talent retention, and the maintenance of a positive and safe work environment. Maintain a respectful, inclusive, and performance-driven work setting that promotes accountability, teamwork, professional development,



and adherence to company values. Develop management capabilities through coaching, regular performance reviews, leadership development, and structured follow‑up on individual and team objectives. Quality and Compliance Management Work closely with the Chief QSS and Operations Officer to implement corporate quality standards, operational policies, compliance programs, and continuous improvement initiatives. Ensure station readiness for internal and external audits, customer assessments, airport inspections, and applicable regulatory reviews. Maintain effective oversight of operational procedures, documentation, training records, equipment inspections, and compliance with customer and regulatory requirements. Monitor and analyze key performance indicators (KPIs), including on‑time performance, aircraft damage, workplace injuries, security incidents, baggage claims, customer complaints, audit findings, and corrective action closure rates. Financial and Administrative Management Contribute to the development, implementation, and monitoring of the station’s annual operating budget, ensuring financial discipline and alignment with corporate objectives. Monitor operating costs, labour productivity, overtime, absenteeism, equipment utilization, subcontracted services, and other key cost drivers. Develop and implement initiatives to improve profitability, productivity, and resource efficiency without compromising safety, security, regulatory compliance, or service quality. Identify financial and operational improvement opportunities, assess their impact, and implement sustainable cost‑control measures. Optimize the use of equipment, workforce, and resources to ensure cost efficiency wi

📌 Head of Operations (Dorval)
🏢 SAMSIC Groupe
📍 Dorval