Summary of Position

The Youth Service Worker oversees the provisions of services in accordance with the DTM- WYC philosophy and mandate, is the primary contact for youth, volunteers, donors, and visitors, and implements programming in collaboration with volunteers and other professional partners of the Downtown Mission

Expected Outcomes

Your in-depth understanding of the vulnerable youth, be it in the form of addiction, poverty, mental health issues, is provided and utilized as an aid in developing and improving the services at the WYC to meet the needs of this sector in our society

Education Required

Bachelor's Degree in Social Work, Psychology, Social Services, Community Services OR Diploma/Certificate in a related human services field. Or combined work experience and education could be considered

Experience Required

Time Management, Life Skills, Non-Violent Crisis Intervention, CPR/First Aid, HIFIS,

mental health first aid or a willingness to seek certification in such Office 365 Suite, HIFIS (preferred)

Skills Required

Ability to build trust and respect by treating people with dignity, respect, and fairness; you listen to others and consider opinions and ideas

You are a collaborator who promotes cooperation by actively listening, being genuine, valuing others' points of view, leveraging diversity, support, and respond well to others

Maintains and develops professional competence, through appropriate continuing education methods

Exhibits the desire to serve a diverse population of youth by providing helpful, courteous, accessible, and responsive service

Personal qualities of integrity, credibility, and dedication to the mission & vision of the DTM

Financial

Responsibility

Nurture an awareness of cost efficiency

Duties &

Responsibilities

Ensure the WYC is prepared for opening at 4:00 pm or earlier depending on programming.

Engage in conversations with new and returning youth, with the intention of welcoming youth while also collecting information to ensure the appropriate age of

the youth, orientate youth to the WYC's services,



provide necessary services or direct the participant to other support/interventions not available at the WYC when necessary, respond to situations in which youth may be a danger to themselves or others

Provide basic and immediate needs of marginalized youth.

Assure adherence of safety protocols to protect all members of the WYC community.

Call on and cooperate with emergency personnel or other agencies when necessary

Document concerns and serious incidents

Liaise with external agencies or partners

Advocate for youth with external agencies

Provide feedback regarding the programming, policies, and procedures for the WYC program when needed

Engage in formal consultations (not counseling) with youth, making referrals to external agencies and emergency services when appropriate

With approval from manager or the Director, use of personal vehicle to grocery shop for Centre meals, attend DTM- WYC special events, or other such off site DTM -WYC related events/errands

Alert other staff and volunteers to professional development opportunities or information

Share new insights and information in a professional manner with the aim to improve the DTM- WYC community and the larger community which it serves

Commit to participating in the ongoing creation of a safe and affirming environment

Demonstrate outstanding communication skills

Maintain enthusiasm for ongoing learning and personal and career development

Develop and implement programming to encourage healthy youth growth through youth participation

Additional duties assigned as required

Cooking and/or serving meals for the youth, staff, and volunteers

Maintaining the cleanliness of the centre and studio/ to include floors, lavatories, and kitchen clean up

Record, sort, and/or distribute donations either Gift In Kind or Monetary

Ensure adherence to DTM Team Manual and all organizational policies

Adhere to health and safety standards and promote health and safety as everyone’s responsibility

Other related duties as assigned by Manager or Director of The Downtown

Job Type: Casual

Pay: $18.50-$19.00 per hour

Work Location: In person

📌 Youth Service Worker (Windsor)
🏢 Downtown Mission of Windsor
📍 Windsor