Door Hardware Supply

Position: Outside Sales Account Manager – Door Hardware

Supplemental pay types: Commission pay.

Job Types: Full-time, Permanent

Schedule: 40 hours per week (Shift: 8 Hours a day)

About us:

Door Hardware Supply (DHS), one of Canada’s largest distributors of door hardware and accessories, is currently seeking an experienced account manager to develop a territory in Ottawa and surrounding markets and represent our various product lines.

Our company understands that it is only through our valued employees that we can be successful. We are constantly on the lookout for enthusiastic people who want to be part of a great team.

Full Job Description

Overview of the role:

As an Account Manager at our Door Hardware Supply Company, you will be responsible for driving sales growth and maintaining strong relationships with clients in the door hardware industry. In addition to a base salary, this role includes a commission structure that rewards your sales performance. Your expertise in door hardware products and solutions will be crucial in understanding client needs, providing effective solutions, and maximizing sales opportunities.

Responsibilities:

- Responsible for sales activities in the respective territory
- Routinely visit customer locations to maintain value-added relationships
- Develop and nurture relationships with new and existing clients in the door hardware industry
- Maximize margin on sales through negotiation of pricing and terms to secure sales contracts while maintaining profitability targets
- Perform inspections and resolve field problems
- Develop and deliver product knowledge training classes
- Maintain product knowledge and promote assigned product lines.




- Keep updated on industry trends, competitor activities, and market developments related to door hardware products.
- Resolve customer inquiries, complaints, and issues promptly and effectively, ensuring a high level of customer satisfaction.
- Prepare accurate sales forecasts, reports, and analyses to track performance and provide insights to management.
- Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
- Meet or exceed established sales targets and business development objectives
- Managing customer accounts, updating CRM records, and follow up on opportunities.
- Other duties as requested

Qualifications:

- Ability to regularly travel throughout Ottawa and the surrounding territory to visit customers and job sites
- Knowledge of the door hardware business and products
- Bachelor's degree in business, sales, marketing, or a related field (preferred).
- Strong sales and negotiation skills, with a track record of achieving targets and driving revenue growth
- Proven experience as an Account Manager or in a similar customer-facing sales role, preferably within the door hardware industry.
- Exceptional customer service orientation, with a focus on meeting and exceeding customer expectations.




- Established customer base in Ottawa or surrounding area
- Intermediate computer skills
- Positive outgoing attitude
- Excellent interpersonal and communication skills, with the ability to build rapport and maintain long-term client relationships
- Self-motivated and proactive approach to sales, with the ability to work independently and as part of a team.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Commission-driven mindset and motivation to maximize sales opportunities
- valid driver's licence and ability to travel throughout the assigned territory

What we offer:

- A Competitive Salary
- Paid Vacation
- Benefit package including Dental Care, and Vision care, Extended health care

This job posting is for an existing vacancy.

Use of Artificial Intelligence
Artificial intelligence is not used to screen, assess, or select applicants for this position.

Accessibility and Inclusion
Door Hardware Supply is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and our accessibility policies.

Applicants requiring accommodation may contact Human Resources at [email protected]. We will work with applicants requesting accommodation to provide or arrange suitable accommodation based on their individual accessibility needs.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Advantages:

- Dental care
- Vision care

Work Location: On the road

📌 Outside Sales Account Manager- Door Hardware (Ottawa)
🏢 Door Hardware Supply
📍 Ottawa