Bumper to Bumper is seeking a highly organized, detail-oriented, and motivated Reverse Logistics Coordinator to join our warehouse operations team in Fort McMurray.

In this role, you will be responsible for coordinating and administering product returns, warranty claims, vendor returns, and associated inventory processes. Working closely with customers, suppliers, and internal departments, you will ensure the accurate and timely processing of returns while maintaining inventory integrity and supporting efficient warehouse operations.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, demonstrates strong organizational skills, and takes pride in accuracy, accountability, and delivering exceptional service.

Key Responsibilities

- Returns & Warranty Management: Coordinate and process customer returns, manufacturer warranty claims, and vendor returns accurately and efficiently.
- Vendor & Customer Communication: Communicate with customers, suppliers, and internal departments to facilitate returns, resolve discrepancies, and ensure timely follow-up.
- Claims Administration: Investigate, track, and resolve warranty claims, including disputed or rejected claims, in accordance with supplier policies.
- Return Goods Authorization (RGA): Process and manage RGAs, including preparing, packaging, and coordinating the shipment of returned products.
- Inventory Management: Maintain accurate inventory records, process inventory adjustments, and ensure returned merchandise is appropriately documented and accounted for.
- Credit Reconciliation:



Monitor outstanding vendor credits and coordinate with the accounting department to ensure accurate processing and reconciliation.
- Reporting & Documentation: Maintain organized records, monitor outstanding returns and claims, and prepare monthly activity reports for management.
- Warehouse Operations: Assist with general warehouse activities, including material handling, product organization, shipping, receiving, and forklift operation as required.
- Process Improvement: Identify opportunities to improve returns procedures, inventory accuracy, and overall operational efficiency.

Qualifications & Requirements

- Previous experience in customer service, warehouse operations, inventory management, logistics, or a related field.
- Experience with returns processing, warranty administration, or vendor coordination is considered an asset.
- Valid Alberta Class 5 driver's licence with a clean driver's abstract.
- Ability to safely lift and handle products weighing up to 40 lbs.
- Strong organizational skills with excellent attention to detail and accuracy.
- Effective communication and interpersonal skills when working with customers, vendors, and team members.




- Strong problem-solving skills with the ability to investigate discrepancies and resolve issues independently.
- Proficiency with computers, data entry, and inventory management systems.
- Ability to prioritize multiple responsibilities and adapt to changing operational demands.
- A positive, team-oriented attitude with a willingness to support various warehouse functions.
- Forklift experience or certification is considered an asset.
- Automotive parts knowledge or experience within the automotive aftermarket industry is considered an asset.

What We Offer

At Bumper to Bumper, we believe our success is built on the strength of our people. We foster a collaborative and supportive work environment where employees are encouraged to develop their skills, take ownership of their responsibilities, and contribute to the continued success of our organization.

Our benefits include:

- Competitive compensation based on experience and qualifications.
- Extended health and dental perks.
- Vision care coverage.
- Life insurance and accidental death and dismemberment (AD&D;) coverage.
- Training and professional development opportunities.
- A supportive, team-oriented workplace.

How to Apply

Interested candidates are invited to submit the following:

- An updated resume outlining relevant experience, qualifications, and skills.

Job Types: Full-time, Permanent

Pay: $23.50-$27.00 per hour

Advantages:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Experience:

- Warehouse: 2 years (required)

Work Location: In person

📌 Logistics Coordinator (Reverse) (Fort McMurray)
🏢 BUMPER TO BUMPER
📍 Fort McMurray