About the Position

ElderTreks is seeking an organized, detail-oriented and customer-focused Accounts & Operations Support Administrator.

This role is responsible for accounts receivable, guest account management, booking administration and customer service. The successful candidate will work closely with our Accounting, Operations and Sales teams to ensure accurate financial transactions, effective booking processes and exceptional service for our travellers.

Key Responsibilities

Accounts Receivable & Guest Accounts

- Manage accounts receivable, including guest accounts, deposits, final payments, invoicing and outstanding balances.
- Process credit card and cheque payments, including foreign-currency transactions.
- Prepare and monitor final payment reminders to ensure timely collection.
- Reconcile guest accounts, investigate payment discrepancies and process banking deposits.
- Monitor payment processing systems and coordinate technical support when required.
- Assist Accounting with financial reconciliation and monthly reporting.

Booking Administration & Operations Support

- Process new and existing bookings, passenger forms, invoices and account updates using FileMaker.
- Manage booking modifications, cancellations and associated financial adjustments.
- Review and verify FileMaker financial transfers for monthly accounting reports.
- Provide administrative and transactional support to the Operations team.

Customer Service & Administration

- Respond to passenger inquiries regarding bookings, payments and account-related matters.
- Communicate effectively with passengers and internal departments to resolve inquiries.




- Provide backup telephone and booking support to the Sales team during peak periods.
- Assist with general office administration.
- Maintain accurate records and uphold strict standards of confidentiality and professional conduct.

Qualifications & Experience

Required

- Minimum 1 year of administrative or office support experience.
- Previous accounts receivable experience, including payment processing and account reconciliation.
- Experience managing guest or customer accounts.
- TICO Travel Counsellor (Agent Level) certification or willingness to obtain & pass certification.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Excellent verbal and written organizational, communication and customer service skills.
- Strong attention to detail, ability to work independently and effectively manage competing priorities.

Preferred

- At least 1 year of accounts receivable experience, ideally within the travel or hospitality industry.
- Knowledge of the travel industry and familiarity with FileMaker or similar booking systems.
- Experience with online payment platforms and foreign-currency transactions.

Pay: $45,000.00-$49,000.00 per year

Advantages:

- Casual dress
- Paid time off
- Work from home

Application question(s):

- During Training, you will/may be required to be in office before moving hybrid.

Are you able to commit to this format?

Experience:

- Customer support: 1 year (preferred)
- Travel Industry: 1 year (preferred)
- Accounts receivable: 1 year (preferred)

Language:

- English (required)

Licence/Certification:

- Agent level TICO license, or be willing to obtain. (required)

Location:

- Toronto, ON M6G 2N9 (preferred)

Work Location: Hybrid remote in Toronto, ON M6G 2N9

📌 Accounts & Operations Support Administrator (Old Toronto)
🏢 ElderTreks
📍 Old Toronto