Petzoic Vet Hospital is a modern, progressive veterinary hospital in Calgary providing 24/7 urgent and primary care services. We are looking for an experienced, organized, and compassionate Reception Lead to support our reception team and help deliver an exceptional experience for our clients, patients, and team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing and supporting others, and is confident taking ownership of daily operations. The successful candidate will be a hands-on leader who can balance excellent client service with team accountability, operational efficiency, and continuous improvement.

Why Work at Petzoic Vet Hospital

At Petzoic Vet Hospital, we believe great medicine starts with a great team. We focus on creating a workplace where people feel supported, respected, and empowered to grow.

Our culture is built on:

- Open communication and psychological safety
- Professional growth and mentorship
- Team support and employee well-being
- Living our values: Integrity. Inspire. Innovate.

About the Role

As Reception Lead, you will play a key role in overseeing the day-to-day operations of our reception department, supporting team members, and ensuring a consistently high standard of client service.

You will work closely with hospital leadership and the medical team to maintain efficient workflows, address challenges, and foster a positive, accountable team setting.

This is a hands-on leadership position that includes regular reception duties alongside additional responsibilities for team coordination, training, and operational oversight.

Responsibilities

Team Leadership & Development

- Provide day-to-day guidance, coaching, and support to reception team members.
- Help onboard and train new employees, ensuring consistency in hospital procedures and service standards.
- Monitor team performance and provide constructive feedback to encourage growth and accountability.
- Support hospital leadership in addressing performance concerns, team challenges, and opportunities for improvement.
- Foster a positive, collaborative, and professional team environment.
- Lead by example in communication, professionalism, problem-solving, and client care.

Reception Operations & Client Experience

- Oversee daily reception workflows to ensure efficient, organized,



and consistent operations.
- Welcome and assist clients with professionalism, empathy, and warmth.
- Support the team in managing appointment scheduling, phone calls, client inquiries, and patient admissions and discharges.
- Assist with escalated client concerns, working toward appropriate resolutions while maintaining hospital policies.
- Coordinate communication between clients, veterinarians, and the medical team.
- Support urgent care workflows, including adapting to changing priorities and emergency situations.
- Ensure patient records, financial transactions, and administrative documentation are completed accurately.
- Maintain a clean, organized, and welcoming reception environment.

Operational Improvement & Accountability

- Identify opportunities to improve reception processes, communication, and overall efficiency.
- Help develop, implement, and maintain reception procedures and standards.
- Monitor adherence to hospital policies, protocols, and client service expectations.
- Assist with reception scheduling, shift coverage, and staffing coordination as needed.
- Communicate operational concerns, staffing needs, and recurring challenges to hospital leadership.
- Take initiative in resolving day-to-day issues and supporting the smooth operation of the hospital.

Schedule Requirements

As a 24/7 veterinary hospital, flexibility is essential. The Reception Lead must be available to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays.

Our reception team supports hospital operations across a range of schedules, with shifts ranging from as early as 6:00 a.m. to 5:00 p.m. and as late as 4:00 p.m. to 3:00 a.m., as well as various shifts in between.

The successful candidate must be comfortable with a rotating schedule based on operational needs and be willing to provide additional support during periods of increased hospital activity or staffing challenges.





Qualifications

- Minimum 2 years of experience in a veterinary reception.
- Previous leadership, supervisory, or team lead experience is strongly preferred.
- Strong communication, interpersonal, and conflict-resolution skills.
- Demonstrated ability to coach, motivate, and hold team members accountable.
- Highly organized, detail-oriented, and able to manage competing priorities.
- Confident making decisions and solving problems in a fast-paced, sometimes high-pressure environment.
- Comfortable working in a hospital that provides 24/7 urgent care services.
- Proficient with computers, practice management software, and administrative systems.
- Reliable, punctual, adaptable, and committed to maintaining high professional standards.
- A genuine passion for veterinary medicine, client care, and team development.
- Availability to work a variety of shifts, including early mornings, evenings, weekends, holidays, and late-night shifts as required.

What We Offer

At Petzoic Vet Hospital, we believe solid teams are built with meaningful support. As part of our competitive compensation package, benefits include:

- Health, Dental, and Prescription Insurance
- Uniform Allowance
- Continuing Education & Conference Support
- Team discounts at Petzoic Vet Hospital
- Partner discounts at Petfinity
- On-site parking
- Paid time off
- A supportive leadership team that understands the realities of up-to-date veterinary medicine
- Late-night premium for working the 4:00 p.m.–3:00 a.m. shift
- Opportunities for leadership development and professional growth

Join Our Team

If you're an experienced veterinary receptionist who enjoys leading others, solving problems, and making a meaningful impact on both team culture and client experience, we'd love to hear from you.

Apply today by submitting your resume and cover letter.

Petzoic Vet Hospital is proud to be an equal-opportunity employer committed to diversity, inclusion, and creating a workplace where every team member thrives.

Job Types: Full-time, Permanent

Pay: $25.00-$27.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Experience:

- Veterinary receptionist: 1 year (required)

Work Location: In person

📌 Veterinary Medical Receptionist Team Lead (Rocky View County)
🏢 Petzoic Vet Hospital
📍 Rocky View County