At Santé Circle Health Inc., we are passionate about helping organizations create healthier workplaces and supporting employees in achieving positive health and wellness outcomes. We are seeking a highly organized, detail-oriented, and proactive Bilingual Occupational Health Services Coordinator (English/French) to join our growing team.

In this key role, you will be the vital link between clients, healthcare providers, and internal teams, ensuring the seamless coordination and delivery of occupational health services. Leveraging your fluency in both English and French, you will help provide exceptional service experiences while supporting clients across Canada.

As our Bilingual Occupational Health Services Coordinator, you will oversee occupational health referrals from intake through completion, ensuring files are managed efficiently, accurately, and in accordance with client requirements and service standards. You will play an important role in coordinating communication among stakeholders, maintaining workflow momentum, and helping ensure high-quality services are delivered in a timely and professional manner.

This opportunity is ideal for a service-focused professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering outstanding support to clients and healthcare partners. Success in this role requires strong organizational and administrative skills, exceptional communication abilities in both English and French, meticulous attention to detail, and a commitment to service excellence.

By joining Santé Circle Health, you will become part of a collaborative, supportive, and patient-centered team dedicated to making a meaningful difference for employers and employees alike. If you are passionate about coordination, customer service, and helping people navigate occupational health services with confidence and ease, we would love to hear from you.

This position is compensated on an hourly basis. The expected annual earnings for this role are approximately $46,800, based on full-time hours.

Who You Are:

- Passionate about delivering exceptional service by accurately processing occupational health referrals and ensuring timelines are consistently met.
- Skilled at reviewing referral information, identifying missing details, and gathering the information needed to support seamless service coordination.
- Passionate about managing files from intake to completion, ensuring a smooth and positive experience for clients and stakeholders.
- Skilled at coordinating assessments, scheduling appointments, and collaborating with providers, clients, and internal teams to keep services moving forward.
- Adept at identifying priority, high-risk, or delayed files and taking appropriate action to resolve issues or escalate concerns.
- Passionate about communication, providing timely, accurate updates that keep clients, providers, and internal teams informed and engaged.
- Skilled at building strong relationships with clients, healthcare providers,



and colleagues through clear, professional communication.
- Detail-oriented and committed to maintaining accurate records, real-time system updates, and audit-ready documentation that supports quality and compliance standards.
- Passionate about transforming data into meaningful insights by supporting the preparation of client reports, including monthly, quarterly, and annual summaries.
- Committed to ensuring billing, reporting, and administrative processes are completed accurately and on time.
- Engaged and collaborative, actively contributing to team huddles, operational initiatives, and continuous improvement efforts.
- Thrive in a collaborative, fast-paced environment where teamwork, accountability, and continuous improvement are valued.

What You Need to be Successful:

- Ability to communicate fluently, verbally and in writing, in both English and French.
- Exceptional organizational and time management skills, with the ability to confidently manage multiple files, priorities, and deadlines in a fast-paced environment.
- A keen eye for detail and a commitment to accuracy, ensuring high-quality work and reliable outcomes.
- Strong written and verbal communication skills, with the ability to build positive relationships and communicate effectively with clients, providers, and colleagues.
- A client-focused approach, delivering professional, responsive service and creating positive experiences for all stakeholders.
- The ability to work independently, take initiative, and remain accountable while contributing to a collaborative team environment.
- Solid critical thinking and problem-solving skills, with the ability to identify challenges, prioritize effectively, and escalate issues when appropriate.
- A commitment to maintaining accurate, timely, and comprehensive documentation to support quality, compliance, and service excellence.
- The professionalism and discretion required to handle sensitive and confidential information with care.
- A proactive mindset and strong sense of ownership, with a dedication to delivering efficient, high-quality occupational health services.

Key Qualifications:

- Secondary School Diploma or equivalent.
- Post-secondary education in business administration, health administration, human resources, kinesiology, disability management, healthcare, or a related field would be considered an asset.
- Minimum of two (2) years’ experience in administration, coordination, occupational health, healthcare, disability management, insurance, or a related field.
- Experience working with confidential information, client files, referrals, scheduling,



or service coordination.
- Experience using Microsoft Office applications, including Outlook, Word, and Excel.
- Previous experience working with databases, trackers, dashboards, or case management systems would be considered an asset.

What Santé Circle Health Offers You:

- Comprehensive Benefits: Health & Dental, AD&D;, LTD, and Life Insurance coverage.
- Paid Time Off: 2 weeks of vacation, sick days, and wellness days to support work-life balance. 3 weeks of vacation after one year of service.
- RRSP Matching: A matching program to help you plan for your future!
- Professional Development: An education allowance to support continuing education and career growth.
- Employee Perks: Access to discounts, wellness programs, and additional workplace benefits.
- Career Growth: Opportunities to learn, grow, and advance your career within Sante Circle Health.

Why Join Santé Circle Health Team?

Santé Circle Health is a leading national disability and healthcare company. We specialize in the diagnosis, assessment, and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment.

With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function at home, work, and play.

We are committed to fostering a culture of diversity, equity, and inclusion. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve, as we know that a diverse workforce is key to the growth and success of our organization.

We are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.

We thank all applicants; however, only those individuals selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $24.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Application question(s):

- Do you have experience managing or tracking multiple requests, referrals, or cases simultaneously in a fast-paced environment?
- Are you comfortable handling daily client phone calls in both English and French? If yes, rate your proficiency on a scale of 1–10 (where 1 = basic and 10 = native/fluent professional level) for both written and verbal English and French.
- Do you have experience working in a healthcare environment? If yes, briefly describe your most relevant experience (e.g. role/title, company, type of healthcare setting, etc.).

Experience:

- Administrative or Customer Support: 2 years (required)

Language:

- English and French, both verbal and written (required)

Work Location: In person

📌 Bilingual (English/French) Administrative Health Services Co-ordinator (Waterloo)
🏢 Sante Circle Health
📍 Waterloo