Senior IT Service Desk Technician

Position Summary

The Senior IT Service Desk Technician is responsible for providing advanced technical support, maintaining and administering the Company's IT infrastructure, and resolving escalated hardware, software, network and security issues. This role supports the stability, security and efficiency of IT Systems while providing technical guidance to Junior and Intermediate Technicians and end users.

Key Responsibilites

- Provide Senior technical support for escalated hardware, software, networking, and system issues.
- Administer and maintain Windows Servers, workstations, Active Directory, Microsoft Azure, and Microsoft 365 environments.
- Manage network infrastructure, including firewalls, VPNs, switches, routers, VLANs, and network connectivity.
- Maintain virtualization, backup, and disaster recovery systems.
- Configure, deploy, update, and troubleshoot company hardware, software, printers, mobile devices, and telecommunication systems.
- Administer IT security solutions, including endpoint protection, multi-factor authentication, access controls, and system monitoring.
- Maintain IT assets, user accounts, permissions, and system access records.
- Manage and resolve escalated service desk tickets while supporting Junior and Intermediate IT Memebers.
- Develop and maintain PowerShell scripts, standard operating procedures, and technical documentation.




- Coordinate with external vendors and the IT Director to implement system upgrades, troubleshoot issues, and improve IT operations.
- Identify opportunities to improve system performance, cybersecurity, and the overall end-user experience.

Qualifications

- Bachelor’s degree or diploma in Information Technology, Computer Science, Software Engineering, or a related field.
- CompTIA A+ and Network+ certifications.
- Microsoft, Fortinet, Azure, and Microsoft 365 certifications are considered an asset.
- Advanced experience in IT systems administration, enterprise networking, virtualization, and cybersecurity.
- Solid knowledge of Windows Server, Active Directory, PowerShell, Microsoft 365, and cloud-based environments.
- Experience with enterprise backup solutions, endpoint management, and IT service desk platforms.
- Excellent troubleshooting, organizational, communication, and problem-solving skills.
- Ability to communicate technical concepts effectively to non-technical employees and management.

Working Conditions

- Ability to lift up to 30 lbs without assistance.
- Ability to comply with all facility safety requirements.
- Valid G driver’s licence and access to a personal vehicle.
- Availability to work evenings, weekends, and holidays as required.

Pay: $85,000.00-$100,000.00 per year

Work Location: In person

📌 IT Service Desk Technician (Vaughan)
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📍 Vaughan