Account Manager – Sales/dispatch

WorkForce Staffing | Edmonton, AB

WorkForce Staffing is hiring an Account Manager to bring in new business, grow existing client accounts, and coordinate worker dispatch. You’ll work with contractors, site supervisors, and warehouse managers across Edmonton to understand their staffing needs and fill their orders.

Schedule: Our office is often open from 5:30 a.m. to 7:00 p.m. You must be flexible when shifts change and available for both morning dispatch shifts starting at 5:30 a.m. and 10:00 a.m. to 6:00 p.m. shifts. Weekend and holiday work is required.

What you’ll do

- Coordinate morning dispatch. Check workers in, review open orders, confirm safety tickets and PPE, and provide site addresses, start times, and supervisor contact details. Arrange replacements when needed and keep clients updated.
- Handle client and worker calls. Answer professionally, listen closely, confirm order details, take accurate messages, and return calls promptly.
- Keep records accurate. Enter client contacts, work orders, worker assignments, shift changes, and sales notes so dispatch, payroll, and billing have current information.
- Win new business. Use cold calls, site visits, and referrals to reach employers in construction, warehousing, and industrial services. Prepare quotes, explain rates and payment terms,



and follow up to secure bookings.
- Manage client accounts. Check in with supervisors after crews arrive, resolve staffing concerns, and identify upcoming projects. Work with the office team on timesheet questions, invoice discrepancies, and outstanding balances.
- Track sales activity. Record calls, visits, quotes, and bookings, and review progress toward monthly sales targets with the Edmonton Branch Manager.

Requirements

- Excellent verbal and written communication skills, including professional phone etiquette with clients, workers, and new prospects.
- Strong computer skills, including email, spreadsheets, and accurate data entry.
- A valid driver’s licence and a reliable car for client meetings and site visits throughout the Edmonton area.
- Flexibility to work early or later shifts, weekends, and holidays.
- Experience in business-to-business sales, outside sales, or account management.

Experience in staffing, dispatch, construction, warehousing, or industrial services is an asset.

Apply through Indeed with your résumé highlighting your relevant experience.

Pay: $38,000.00-$40,000.00 per year

Perks:

- Commuter benefits
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Account manager (North Central Edmonton)
🏢 WORKFORCE Staffing Solutions
📍 North Central Edmonton