This is not a typical manager role.

We are building a flagship MedSpa in Calgary designed around precision, speed, and high standards.

This role is not administrative. It is operational control of the business in real time.

You are responsible for team performance, client experience, and protecting the business across safety, reputation, and revenue.

We are hiring two individuals who can run this position with clarity, authority, and consistency.

What You Will Be Responsible For:

You are on the floor. You see everything.

You will:

- Lead and direct front desk and service teams in real time
- Manage client flow, timing, and overall experience
- Identify problems early and act before they escalate
- Hold standards across service, sales, and operations
- Train, correct, and develop staff consistently
- Handle high-level client interactions, including complaints and escalations
- Oversee scheduling, staffing coverage, and operational readiness
- Monitor inventory, ordering, and supply control
- Ensure accuracy in records, transactions, and reporting
- Drive sales performance through coaching and presence
- Protect the business: safety, reputation, and financial outcome

You do not sit back and review. You are active in the system.

What We Are Actually Looking For:

You:

- Think two steps ahead and anticipate problems before they happen
- Are highly organized and structured in your thinking
- Learn quickly, retain information, and apply it without repetition
- Lead with clarity: fair, firm, and consistent
- Can hold your ground with both staff and clients




- Are not dependent on being liked to do your job well
- Stay calm under pressure while managing multiple moving parts
- Are commercially aware and understand how decisions impact revenue
- Speak up immediately when something is off

You balance pushing performance and supporting your team.

What Does Not Work Here:

- Reactive personalities
- Passive or passive-aggressive communication
- Managers who need constant direction
- Individuals who avoid small conflict and allow problems to grow
- Anyone who prioritizes being liked over holding standards
- Individuals who are threatened by high-performing staff

Compensation & Structure:

- Base salary + performance incentives
- Product and service commission eligibility
- High-performance team environment
- Growth tied directly to results

Application Instructions (Required):

To be considered, include the following at the top of your application:

- A short example of a time you identified a problem early and what you did before it escalated
- A situation where you had to hold your ground with a staff member or client
- A brief description of how you approach team performance and accountability

*** Applications without this will not be reviewed.

Pay: $60,000.00-$75,000.00 per year

Perks:

- Dental care
- On-site parking

Application question(s):

- Have you directly managed staff performance, scheduling, client concerns, and day-to-day operational flow in a busy environment?

Experience:

- Managerial, client-facing: 3 years (preferred)

Work Location: In person

📌 MedSpa Manager - Operations & Client Experience Lead (Calgary)
🏢 Stiletto Medspa Calgary
📍 Calgary