Do you love animals, enjoy working with people, and like a job where every day brings something a little different?

Castlegar Veterinary Hospital is a growing, 3-doctor veterinary practice looking for a friendly, organized, and motivated Veterinary Client Care Specialist to join our team.

This position combines client service, reception, administrative duties, patient support, and social media. We are looking for someone who enjoys interacting with clients, is comfortable in a busy workplace, and is willing to take on a variety of tasks to support the daily operations of our hospital.

Previous veterinary experience is preferred, but we are open to someone with strong customer service skills, a positive attitude, and a willingness to learn.

Key Responsibilities

Client Service & Reception

- Welcome clients and their pets, providing friendly and professional customer service.
- Answer phones, schedule appointments, and respond to client inquiries.
- Coordinate client and patient check-ins, intake, and discharges.
- Maintain accurate client and patient records in our practice management software (PIMS).
- Communicate client questions and concerns to the appropriate members of the medical team.
- Assist with client communications, including welcome letters, sympathy cards, and newsletters.
- Help communicate veterinary recommendations and provide information about products and services.
- Address client concerns professionally and involve the Team Leader or Practice Manager when appropriate.

Patient & Hospital Support

- Help ensure patients are handled with kindness, patience, and compassion, using appropriate Fear Free techniques.
- Support patient comfort and help maintain an organized flow between reception, examination rooms, and treatment areas.
- Routinely contribute to the cleanliness and organization of the practice,



to ensure all clients leave with a lasting positive impression of the hospital.
- Assist with monitoring office supplies, prescription diets, and retail inventory.
- Work with the medical team to support productive daily hospital operations.

Administrative & Financial Duties

- Manage appointment bookings and assist with monitoring appointment and surgery schedules.
- Process payments, prepare invoices, and assist with daily cash management and reconciliation.
- Identify missed or questionable charges and help ensure accurate invoicing.
- Assist with general administrative duties and other tasks as required.

Teamwork & Communication

- Work collaboratively with veterinarians, technicians, assistants, and other team members.
- Communicate openly and respectfully with colleagues.
- Take initiative and contribute ideas to improve hospital operations and client service.
- Participate in required training, continuing education, and applicable hospital accreditation and safety programs. This includes AAHA, Fear Free, Hands Free Radiation, Great Place to Work, Employment Standards, CVBC, WHMIS, OHS, etc.
- Follow hospital policies, procedures, and applicable workplace standards.

Social Media & Community Engagement

- Help manage hospital social media accounts.
- Create and share posts, photos, hospital updates, and educational content.
- Promote hospital services, events, and community initiatives.
- Assist with newsletters, client communications, and special hospital projects.




- Contribute ideas to help keep our hospital connected with the community.

Qualifications & Skills

The ideal candidate will have:

- Strong communication and interpersonal skills.
- Previous reception, administrative, or customer service experience.
- Excellent organizational skills and attention to detail.
- The ability to multitask, plan, and prioritize in a busy environment.
- Confidence using computers and learning new software.
- Good problem-solving skills and the ability to adapt to changing situations.
- A positive attitude and willingness to help where needed.
- A genuine love for animals.

Veterinary industry experience is preferred but not required. We are happy to consider someone who brings the right attitude, work ethic, and willingness to learn.

The Ideal Candidate

We are looking for someone who is approachable, dependable, and comfortable working in a fast-paced environment. Someone who enjoys interacting with clients, can stay organized during busy periods, and is willing to pitch in wherever needed.

An interest in social media and sharing our hospital's activities with the community would be a bonus.

Pay: $18.25-$23.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Application question(s):

- Are you able to reliably commute to 4340 Minto Road Castlegar BC V1N 4B3

on a daily basis?

- Please provide a brief cover letter outlining why you are interest in joining Castlegar Veterinary Hospital and what makes you a good fit for this position

Experience:

- Customer service: 3 years (preferred)

Work Location: In person

📌 Veterinary Client Care Specialist (Castlegar)
🏢 Castlegar Veterinary Hospital
📍 Castlegar