Job Summary

First impressions count, and the front desk of your hotel is where your guests will get theirs. If you want every stay to get off on the right foot, you need to make sure that first impression is a good one.

Hotel front desk jobs are important beyond check-in too:

- Guest interaction: Having set the tone for the guest’s experience, front desk staff can use the rapport they’ve built to ensure every stay is special and memorable.
- Resolving problems: The front desk handles guest issues and complaints to ensure a smooth and enjoyable stay.
- Operational efficiency: The front desk coordinates with other departments, like housekeeping and maintenance, to meet guest needs.
- Revenue generation: Front desk staff can be salespeople too, upgrading, cross-selling and suggesting other services that drive hotel income.

The Front Desk Agent provides organized, welcoming administrative support, helping visitors and callers reach the right person while keeping information and daily office tasks on track. This role combines front desk service, phone support, and accurate clerical work.

Duties

- Welcome visitors, respond to customer inquiries,



and provide courteous customer support using skilled phone etiquette.
- Answer and route calls through multi-line phone systems, take clear messages, and direct requests to the appropriate colleague.
- Complete data entry and typing, maintain organized files, and handle filing and proofreading with care.
- Use computer skills and office software to support routine administrative tasks and keep records current.
- Your impact: Clear communication and reliable records help colleagues respond promptly and give customers a smooth first point of contact.

Requirements

Required: Practical computer skills, accurate data entry and typing, organization, filing, proofreading, and courteous customer service are important for managing front desk tasks and records. Preferred: Office, clerical, or administrative experience; familiarity with Microsoft Office, Google Workspace, QuickBooks, or bookkeeping; and experience with multi-line phone systems are helpful. Medical or dental office experience, including dental receptionist work, is also advantageous.

Pay: $15.08-$18.50 per hour

Work Location: In person

📌 Front Desk Agent (Calgary)
🏢 Premium Inn & Suites Calgary Airport
📍 Calgary