Title: Manager of Residential Hospice Care

Reporting to: Executive Director

Job Type: Full-time with rotational on-call responsibilities.

Vacancy Status Disclosure:
This position is for which a vacancy exists.

AI Disclosure:
We do not use artificial intelligence (AI) to screen, assess, or select applications.

About Us:

Barrie Family Hospice of Elgin is more than a place—it’s a feeling. It’s where compassionate care meets comfort, where families find connection, and where every moment matters. We believe that end-of-life care isn’t just about health care—it’s about how we make people feel. It’s about creating an experience that honours the whole person: their story, their spirit, and the people they love.

Rooted in the heart of Elgin County and nestled among the trees overlooking Waterworks Park, our cottage-like design has ten beautiful private suites, cozy family spaces, and a peaceful, natural setting that invites quiet reflection, connection, and comfort. We’ll provide expert wrap-around care—managing pain and symptoms while supporting emotional, spiritual, and practical needs.

This isn’t just a job—it’s a calling. A chance to be part of something meaningful, to walk alongside people during life’s most sacred moments, and to help families simply be families again. Whether it’s a shared laugh around the harvest table, a sunset by the fire pit, or a favourite song played one last time, we are here to create space for love, comfort, and compassion. Our Noble Purpose guides everything we do: We support exceptional care at the end of life.

If you believe in the power of presence, compassion, and human connection, we invite you to join us!

www.elginhospice.com

Position Summary

Reporting to the Executive Director, the Manager of Residential Hospice Care provides leadership to care staff and ensures that all operations promote delivery of exceptional, person-centred care and service to individuals, families, and visitors. This individual will bring compassionate nursing leadership, enthusiasm, and pride to leading teams.

Responsibilities Include

Leadership:

- As a member of the Leadership Team of Barrie Family Hospice of Elgin, contributes to the development and implementation of strategic directions, in support of our Noble Purpose.
- Oversees Residential Hospice operations, including housekeeping services.
- Ensures Hospice operations promote and deliver exceptional care and service to individuals, families, and visitors.
- Establishes and supports standards of professional and clinical care and processes with a focus on positive resident and family service, continuous quality improvement, safety and personalized resident- and family-centred care.
- Working knowledge of local, Provincial, and Federal resources and regulations applicable to hospice services
- Develop, renew, and implement relevant policies and procedures to meet legislative accountability.
- Ensuring a compassionate, equitable, inclusive and safe space for residents, guests, and staff is essential.
- Oversees resident access, admission and transitions through Residential Hospice Services.




- Fosters cooperative relationships and effective partnerships with system partners. In collaboration with the Executive Director and the Finance and Operations Manager, prepares the annual operating and capital budget for Residence services.
- Monitors monthly budget variance and recommends operational adjustments to achieve a balanced budget.
- Supply management – Maintenance of supply inventory and storage process. Oversees ordering and utilization tracking for supplies and PPE
- Leads infection control practices and quality improvement initiatives.
- Provides monthly reports on quality indicators, risk management, improvement initiatives and resident satisfaction to the Executive Director.
- Participates in fundraising activities and events as appropriate.
- In exceptional circumstances, provides care to hospice residents in the event of staff shortages, excess care load, etc.
- Participates in the leader on-call roster.

Human Resource Management

- Experience leading in a unionized environment, bargaining and implementation of new Collective Agreements.
- Supervises the Care Team (RNs, RPNs, and PSWs) and Clinical Educator/Team Lead.
- Leads by example and provides expertise, coaching, and supports the provision of exceptional care and service.
- Provides leadership and oversight of housekeeping, laundry, linen management, waste management, and environmental services operations.
- Accountable for environmental cleaning and disinfection practices consistent with healthcare and hospice infection prevention and control (IPAC) standards.
- Respond to recommended actions resulting from routine environmental risk assessments and workplace inspections.
- Ensure safe handling, storage, and disposal of hazardous products and waste streams.
- Ensure resident rooms, family spaces, clinical areas, offices, and common areas are maintained in a safe, clean, welcoming, and home-like environment.
- Oversees inventory management and procurement of EVS supplies, chemicals, equipment, and personal protective equipment (PPE).
- Interviews, hires, and participates in & coordinates training and education for care staff.
- Oversees the maintenance and protection of medical records and ensures accuracy, completeness, and compliance with documentation standards.
- Serves as a resource for staff and is attentive to the needs of hospice and staff to ensure a culture of exceptional care, respect and teamwork.
- Delegates but maintains overall responsibility for the master clinical schedule, including staff scheduling, vacation, and sick call coverage.
- Manages the development and implementation of onboarding and training, providing regular education sessions for staff. May participate in Volunteer orientation and education in collaboration with the People and Culture Coordinator.
- Responds to, investigates, and resolves concerns raised by care staff,



and escalates matters to the Executive Director when necessary.
- Fosters effective communication mechanisms with the team, such as leading regular staff meetings, daily huddles, and resident care rounds.
- Conducts annual performance reviews in collaboration with the People and Culture Coordinator.
- Supports Care Rounds, addresses family concerns and issue management.

Volunteer Relations:

- Collaborates with the People and Culture Coordinator to plan resources and to ensure the direct service volunteer role is integrated into the daily clinical team model.

Educational Requirements, Training and Experience:

- Undergraduate Degree in Nursing (BScN or equivalent) - required
- Active license with CNO - required
- Fundamentals of Hospice Palliative Care (required or in progress) and CAPCE (preferred)
- Certification in CNA Hospice Palliative Care Nursing or commitment to pursue (within 2 yrs of hiring)
- At least two years of management experience in a clinical unionized setting including leadership, administration, supervision of staff, program development/evaluation, risk management, health & safety
- At least three years of clinical experience caring for clients and families receiving palliative and end-of-life care.
- Demonstrated proficiency applying the Domains of Issues of Illness and Bereavement, and the philosophy of Wrap-around care.
- Knowledge of interdisciplinary care processes, commitment to teamwork, and ability to collaborate effectively
- Experience working within a system of care developing partnerships with community and system-level service providers.

Behavioural Competencies:

- Collaborative management style reflecting our “in it together” philosophy
- Strong organization and critical thinking skills
- Effective verbal and written communication and ability to provide clear direction
- Self-directed and accountable
- The ability to work flexible hours when needed.
- Proficiency in Word, Excel, PowerPoint, and Outlook.

Additional Requirements:

- A valid Driver’s License and use of a reliable vehicle is required.
- Proof of application for a Vulnerable Sector Check must be provided upon hire.
- Proof of vaccination and proof of a negative TB test are required upon hire.
- Bilingual (English/French), written and verbal, is an asset

Compensation:

Pay: $85,000.00-$95,000.00 per year

Benefits and Employee Assistance Program (EAP) is available to support health, wellness and overall well-being.

Equal Opportunity Employer Statement
Barrie Family Hospice of Elgin is an equal opportunity employer. We are committed to fostering an inclusive and accessible environment where all individuals are treated with respect and dignity. We welcome and encourage applications from people of all backgrounds, including but not limited to women, Indigenous peoples, persons with disabilities, members of visible minorities, and those of diverse sexual orientations and gender identities.

Application Acknowledgment
We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

Pay: $85,000.00-$95,000.00 per year

Work Location: In person

📌 Manager of Residential Hospice Care (St. Thomas)
🏢 Barrie Family Hospice of Elgin
📍 St. Thomas