Vancouver Volkswagen + Abbotsford Volkswagen is looking for an enthusiastic and customer-focused Service Appointment Coordinator to join our award-winning team! As a member of our Service Department, you will be the first point of contact for customers scheduling vehicle maintenance and repair appointments. You will be responsible for handling inbound and outbound calls, booking service appointments, confirming existing bookings, answering customer inquiries, and ensuring an exceptional customer experience throughout the appointment process. Previous customer service, call center, dealership, or administrative experience is considered an asset. We are looking for friendly, positive individuals who are committed to delivering outstanding customer service.

Job Responsibilities

- Answer inbound customer calls and emails regarding vehicle service and maintenance appointments
- Make outbound calls to customers for appointment confirmations, service reminders, and follow-up communications
- Schedule, reschedule, and manage service appointments efficiently
- Update and maintain accurate customer information within the dealership CRM and service scheduling systems
- Coordinate appointment availability with Service Advisors and the Service Department
- Answer customer questions regarding maintenance recommendations, dealership hours, and service procedures
- Ensure all interactions are handled professionally and with a customer-first approach
- Assist with administrative tasks that support daily service department operations





Compensation

- Flexible schedule guaranteeing 35 to 40 hours per week
- $44,000-$48,000 Annual Salary + Monthly Bonuses
- Comprehensive training and ongoing support
- An amazing team environment
- Growth opportunities opportunities within our dealership group
- Employee discounts and dealership benefits (where applicable)

What You Bring to the Table

- A positive attitude and ability to work effectively in a team environment
- Excellent verbal and written communication skills
- Strong customer service and telephone skills
- Basic computer proficiency and experience working with scheduling or CRM software
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced dealership environment
- Previous automotive, service scheduling, appointment setting, or customer service experience is an asset
- Flexibility to work various 8-hour or 10-hour shifts available between 7:30 AM and 6:00 PM, Monday through Saturday
- Ability to work from our dealership located at 4575 Main Street, Vancouver, BC

Education

- Secondary School Diploma (preferred)

Experience

- Customer Service: 1 year (preferred)
- Appointment Scheduling: 1 year (preferred)
- Automotive Dealership Experience: an asset
- Dealermine Experience: a BIG asset
- Tekion Experience: an asset

Job Types: Full-time, Fixed term contract

Pay: $44,000.00-$48,000.00 per year

Education:

- Secondary School (preferred)

Work Location: In person

📌 BDC (Appointment Coordinator) Representative (Riley Park–Little Mountain)
🏢 Vancouver Volkswagen
📍 Riley Park–Little Mountain