Overview:
The Medical Receptionist / MOA Assistant is the first welcoming face for clients and patients coming into the clinic, providing administrative support to our MOA team. This role combines engaging & empathetic communication, organized, detail-oriented administrative support, and confidential handling of medical information.

About Us:
Pomegranate is welcoming environment to safely access comprehensive registered midwifery care (covered by MSP) and benefit from allied health services offered within the same space, while making meaningful connections within the community.

Located in the East Village (Hastings Sunrise) area of Vancouver, Pomegranate has been caring for growing families since 2006.

Your impact:
Your high attention to detail and extreme accuracy ensures no booking errors and a seamless experience for our clients & patients, allowing the MOA team to focus on organizing collaborative care which enables our Midwives and Paediatrician to focus on providing a high level of health care for their clients and patients.

Schedule & Availability:

This is a permanent part-time position requiring availability on:

- Mondays
- Wednesdays
- Some Fridays (not every week)
- Statutory Holidays (except Sept 30 & Dec 25)

Our current schedule is:

- Monday: 0830 -1630
- Wednesday: 0830-1630
- Friday: flexible starting/ending depending on clinic needs for scheduled shifts

Start and finish times may be negotiable for the right candidate. While there is some flexibility in scheduling, availability on all three required days is essential.

Key Responsibilities:

- Being the ‘face’ of Pomegranate, welcoming those coming to the clinic and ensuring they are comfortable
- Opening & Closing Duties (including light clean-up)
- Management of daily task list as well as weekly task lists (Triaging workload)
- Scheduling follow up Midwife visits for 2-4 different teams of Midwives
- Managing rebooking requests for Midwifery clients and Paediatrician families
- Answering and responding to phone calls and voice messages
- Sending and responding to emails via outlook
- Charting communications with clients/patients and sharing information as needed with team members (admin & care providers)
- Liaising between Midwives, clients, other care providers, hospitals and your co-worker/manager
- Building and maintaining excellent working partnerships with all care providers




- Sending Faxes electronically
- Managing received Mail
- Scanning, Emailing & Uploading paper documents to the correct client chart
- Preparing & Faxing hospital registration documents
- Obtaining Lab and Ultrasound Reports as requested
- Updating client demographics and communicating changes with the intake team
- Closing client charts and/or Deactivating demographics
- Office Inventory management (assisting)
- Free Store Management

What you can expect from us:

- A busy, fast-paced clinic/job
- Extensive Training as needed based on experience
- Friendly & Supportive Environment
- Paid Lunch Break (= 30-60 min of paid time off per shift)
- LGTBQIA2S+ Friendly
- Team-work environment between Admin staff and Midwives
- Bright workspace with lots of natural lighting
- First-come-First Served Parking, Transit Accessible, Secure Bike Lockup
- Casual Office Dress Code
- Saturday/Sunday Off
- Sustainable work-life balance
- Starting wage, commensurate with experience, of $21-24 per hour
- 2 weeks of paid vacation available in first year of employment, accessible in 1 week increments after successfully completing 6 months of continuous employment

What we expect from you:

- Strict Compliance with the clinic scent-free policy
- Up-to-date Vaccinations (you will be working with a vulnerable population)
- Ability to work efficiently under pressure with a high level of accuracy meeting tight deadlines with excellent problem-solving skills
- Incredible attention to detail and critical thinking skills
- Excellent inter-personal skills with ability to engage in empathetic conversations in sometimes difficult situations
- Ability to be the welcoming face in the office while providing a seamless admin experience for all clients & patients
- Ability to adapt to a variety of personalities and deal with difficult people or challenging situations
- Ability to maintain strict confidentiality both in and out of your work environment




- Proven ability to work individually with minimal supervision within a team
- Excellent ability to communicate in English verbally and in writing (additional languages an asset)
- Competent typing, computer/tech skills, previous Oscar EMR experience an asset
- Ability to retain and recall large amounts of medical info needed to execute the tasks required of the position
- Ability to work at the clinic per the outlined schedule, covering extra hours for vacation days as needed

Required Qualifications:

- Minimum Typing Speed of 45-50 WPM (95% accuracy)
- EMR experience (Oscar Ideal)
- MS Platform: Word, Excel, Outlook
- Google: Drive, Docs, Sheets
- Living in Vancouver or Burnaby
- Specific desire for a permanent PT role where you are looking to have a meaningful impact within a health-care environment

How to Apply:

If you have been dreaming about finding a permanent part-time position in a collaborative, supportive, busy, focused health care clinic where you will feel connected and valued, this may just be the right place for you! HERE'S HOW TO APPLY:

Directly BY EMAIL (preferred): Forward your resume with a cover letter outlining why a long-term, stable permanent part-time position is the perfect fit for you, as a PDF attached document to: [email protected]

VIA INDEED: Include a Cover letter outlining why a long-term, reliable permanent part time position is the perfect fit for you, along with your CV.

Resumes will be accepted until the position is filled.

Training days & the number of hours will vary and incrementally increase after position commencement for the first 2-3 weeks. Training will be provided both in person as well as remotely or off-site. Training to commence as soon as possible.

We thank all those interested however, only those who are short-listed will be contacted.

Phone call or email queries about this position will not be considered.

Applications received in a manner not specified will not be considered.

Applications from those living outside of Vancouver or Burnaby will not be considered.

Pay: $21.00-$24.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

- On-site parking
- Paid time off

Application question(s):

- Are you available to work Mondays, Wednesdays & Fridays, including stat holidays?
- Are you located in Vancouver or Burnaby?

Work Location: In person

📌 Medical Receptionist / MOA Assistant (East Vancouver)
🏢 Pomegranate Community Midwives
📍 East Vancouver