Job Overview

As an Automotive Service Advisor, you’ll be a key link between customers and the service team, helping customers understand repair needs and keeping service work organized. You’ll use customer service and mechanical knowledge to explain automotive repair options clearly and support informed decisions.

Duties

- Listen to customer concerns, document vehicle symptoms, and coordinate service requests with technicians.
- Explain recommended repairs, timelines, and service options in clear, customer-friendly language.
- Discuss relevant maintenance and repair services, using sales and upselling skills to present suitable options without pressure.
- Process payments accurately, including cash handling, and keep service records current.
- Your impact: Clear communication helps customers make informed decisions and enables technicians to focus on completing repairs.





Qualifications

Required: Solid customer service, clear communication, accurate recordkeeping, basic computer skills, and the ability to handle payments carefully are essential to supporting customers and coordinating service. Preferred: Dealership experience, mechanic experience, mechanical knowledge, automotive repair familiarity, and sales or upselling skills can help you explain recommendations and guide customers through service options. CDK Experience preferred but not required.

Pay: $50,000.00-$90,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 Automotive Service Advisor (Markham)
🏢 Markham Mazda
📍 Markham