Front Desk Administrator - Royal LePage Coast Capital Realty

Job Type: Full-Time permanent position.

Compensation: $45,000 - $50,000 per year (to be determined based on experience).

Work Location: In person at various locations within the Greater Victoria area. There are no work from home options available for this position.

Availability Requirement: Monday to Friday: 9:00am-5:00pm and Saturday: 10:00am to 4:00pm. Preference will be given to candidates with flexibility and ability to commute.

Role Summary: Front Desk Administrator

Front Desk Administrators are front line ambassadors for Royal LePage Coast Capital Realty. This role involves undertaking reception and administrative functions as part of the client service specialist team, assisting our clients (the REALTOR®) and management.

We are looking for someone who is professional, service-oriented, organized, adaptable, discreet, and comfortable supporting Realtors and multiple office locations.

Key Responsibilities

The core responsibilities are categorized across three main areas:

Reception Tasks

- Manage a Voice Over IP phone system, answering calls and transmitting messages in a friendly and polished manner, screening and transferring calls.
- Handle sensitive documents, including receiving and recording deposit cheques, property keys, mail and other deliveries.
- Ensure the reception, client rooms, kitchen, and common areas are clean, tidy, and professional.

REALTOR® Support Tasks

- Respond promptly to REALTOR® inquiries in-person, via email, and by phone. Common inquiries include document requests, event registrations and client room bookings.
- Act as IT liaison, assisting clients with hardware and software set-up,



or escalating issues to the IT service provider as required.
- Provide all around professional customer service to REALTORS®.

Brokerage Support Tasks

- Assist management with administrative tasks, which may include event organization and execution.
- Create promotional graphics and communicate using various social media channels.
- Send professional communications to REALTORS® and staff as directed.
- Understand and adhere to privacy and confidentiality requirements.
- Other duties as assigned.

Skills & Qualifications

- Exceptional customer service skills.
- Solid verbal and written communication skills; fluency in English is preferred.
- Highly proficient with computers, typing, and office equipment, with excellent ability required in Google Workplace, Zoom, and online tools.
- Ability to be pro-active, troubleshoot and find solutions to issues as they arise.
- Attention to detail when reviewing data, documents, and/or financial records.
- Friendly, professional, courteous, and a helpful team player.
- Ability to work in a fast-paced environment with a keen sense of urgency while remaining self-driven and productive in slower seasons.
- Meticulous attention to detail.
- Flexibility and team spirit, willingness to work collaboratively to meet business needs in a range of tasks and assignments.




- Willingness to learn new skills, contribute ideas, voice concerns and strive to improve processes.
- Understand bounds of authority and when to escalate or communicate issues.
- Business Administration diploma, or equivalent education, experience or industry knowledge, is an asset.
- Class 5 driver’s license with access to a reliable vehicle is an asset.

Who You Are:

- You are professional, friendly and reliable.
- You have exceptional time management and prioritizing skills.
- You have a sense of urgency, are efficient and highly organized.
- You are detail oriented and thorough.
- You are confident using computer software and hardware systems.
- You are creative, resourceful and a planner.
- You take initiative and aim to help.
- You are able to work in a virtual team environment.
- You treat everyone equally and with respect.

Please Note:

Answers to application questions are mandatory.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- In complete and grammatically correct sentences, are you available to work on Saturdays, and what are your wage expectations?
- In complete and grammatically correct sentences, do you have experience using Google Workspace, including Gmail, Drive, Docs, and Sheets?
- In complete and grammatically correct sentences, have you worked in a real estate, legal, or professional services environment?

Experience:

- office administration: 2 years (preferred)

Work Location: In person

📌 Front Desk Administrator - Royal LePage Coast Capital Realty (Victoria)
🏢 Royal LePage Coast Capital Realty
📍 Victoria