Overview
Archie Johnstone Plumbing and Heating is seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors and callers, ensuring a positive and professional experience. Your proactive approach to office management, customer support, and administrative tasks will help keep our operations running smoothly and efficiently. If you thrive in a dynamic environment and possess excellent organizational skills, this is the perfect opportunity to contribute to a vibrant team.

Duties

- Greet visitors warmly, verify appointments, and direct them appropriately to ensure a seamless check-in process
- Manage multi-line phone systems with professionalism, answering inquiries promptly and routing calls accurately
- Handle incoming and outgoing correspondence, including emails, mail, and packages with meticulous attention to detail
- Maintain organized filing systems, data entry records, and ensure all documents are properly proofread and stored
- Support office management tasks such as calendar management, scheduling appointments, and coordinating meetings
- Utilize computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for various administrative functions
- Perform clerical duties including typing reports,



proofreading documents, managing office supplies inventory, and supporting bookkeeping activities using QuickBooks or similar software

Experience

- Proven office experience or administrative support background with a focus on customer service excellence
- Familiarity with front desk operations in medical or dental settings is highly desirable
- Experience managing multi-line phone systems and providing exceptional phone etiquette
- Bilingual abilities are a strong plus for serving diverse client needs effectively
- Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Knowledge of office management software such as Microsoft Office, Google Workspace, QuickBooks, and data entry tools
- Previous clerical experience including filing, proofreading, calendar management, and customer support roles

Join us to be part of a dedicated team that values professionalism, efficiency, and positive interactions. This paid position offers an engaging environment where your organizational talents will shine while supporting our daily operations.

Job Types: Full-time, Permanent

Pay: $18.25-$27.65 per hour

Benefits:

- Dental care
- Extended health care
- In office parking
- Paid time off

Work Location: In person

📌 Front Desk Receptionist (Nanaimo)
🏢 Archie Johnstone Plumbing & Heating
📍 Nanaimo