Job Summary

The Wellness Navigator (WellNav) plays a vital role in fostering a safe, welcoming, and supportive environment for women and children residing at Crossroads for Women (CFW). Aligned with our mission to provide safe housing, support, and advocacy for people and families

impacted by domestic, sexual, and gender-based violence. This position provides frontline services including emotional support, crisis intervention, goal planning, advocacy, safety planning, and access to resources and referrals.

As a core member of our residential team, the WellNav contributes to the house's physical and emotional safety, supports residents' personal growth, and upholds the organization’s values of respect, dignity, and equity.

Responsibilities

- Conduct intake interviews, screen prospective residents, and assist with orientation and house tours.
- Provide ongoing emotional support, goal-setting, and problem-solving assistance to residents.
- Support conflict resolution and foster a safe, respectful communal living environment.
- Assess resident needs and collaboratively develop action and safety plans.
- Offer information, referrals, and advocacy for internal and external services.
- Facilitate in-house meetings and support groups.
- Respond to in-house and crisis line situations with appropriate intervention and risk assessment.
- Support residents and callers experiencing trauma, intimate partner/domestic violence, mental health challenges, or substance use.
- Ensure house safety, cleanliness, and functionality, including light maintenance, cleaning, and supply management.
- Maintain accurate and timely documentation, including case notes, logs, client files, and statistical records.
- Participate in volunteer/practicum student onboarding, supervision, and mentoring.




- Shadow and support new staff alongside the Transition House Manager.
- Participate in training, team meetings, and agency events.
- Ensure completion of client evaluations prior to discharge.
- Liaise with external agencies and service providers.
- Refer to internal and external programs.
- Complete supporting documentation such as GBV applications, EIOs and more.
- All other front-line duties that align with supporting and empowering women and children accessing Crossroads’s services.

Qualifications

- Education and Experience: Post-secondary education in social work, psychology, counselling, or a related field preferred. Relevant experience in crisis intervention, support work, or a combination of formal training and lived experience.
- Cultural Competency: Cultural humility and respect for diversity in all forms.
- Knowledge of local community resources, mental health and addiction services, and relevant legislation related to intimate partner violence.
- Bilingualism in English and French (spoken and written) is preferred.
- Communication: Solid communication, interpersonal, and conflict-resolution skills.
- Advocacy & Navigation: Trauma-informed, feminist, and anti-oppressive practice framework.
- Able to maintain professional boundaries and confidentiality.
- Flexibility: Ability to work occasional evenings or weekends as needed.
- Other Requirements:
- Satisfactory vulnerable sector and criminal record check.
- Legal eligibility to work in Canada.
- ASSIST, CPR and First Aid certification (ongoing training provided).

Pay: $24.00-$26.00 per hour

Expected hours: 12.5 – 37.5 per week

Benefits:

- Casual dress
- Employee assistance program
- Mileage reimbursement
- On-site parking
- Wellness program

Education:

- Secondary School (required)

Language:

- English (required)
- French (preferred)

Work Location: In person

📌 Wellness Navigator (Moncton)
🏢 Crossroads for women
📍 Moncton