Position Overview

We are seeking a highly organized, detail-oriented, and proactive Student Services and Compliance Officer to support student admissions, academic administration, regulatory compliance, and day-to-day college operations.

The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and the ability to manage student documentation, compliance requirements, and administrative responsibilities efficiently.

Key Responsibilities

Student Services & Admissions

- Serve as the primary point of contact for student inquiries through phone, email, and in-person interactions.
- Assist students throughout the admissions and enrollment process, including application reviews, document collection, and registration confirmations.
- Prepare and issue student documentation, including Letters of Acceptance (LOAs), enrollment confirmations, and other academic correspondence.
- Maintain accurate and confidential student records and enrollment databases.
- Provide ongoing administrative support to students throughout their academic journey.
- Coordinate student orientations, appointments, and academic communications.

Compliance & Record Management

- Maintain student files and documentation in accordance with college policies and applicable regulatory requirements.
- Assist with compliance documentation and reporting related to the Private Training Institutions Regulatory Unit (PTIRU) and other applicable education regulations.
- Monitor student attendance, academic progress, and required documentation.
- Ensure student records, enrollment agreements, and academic files are accurate, complete, and up to date.
- Support internal audits, compliance reviews, and preparation of regulatory reports.
- Assist in maintaining and updating college policies, procedures, and administrative records.

Academic & Administrative Coordination





- Coordinate class schedules, instructor communications, and student follow-ups.
- Maintain attendance records and assist with academic progress tracking.
- Prepare reports, spreadsheets, presentations, letters, and other administrative documents.
- Assist with StudentAid BC and other student funding documentation and administrative processes.
- Support communication between students, instructors, and management.
- Assist with daily office operations, including filing, supplies, and general administration.
- Help organize college events, orientations, and workshops.

Required Skills & Qualifications

- Strong proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Excellent written and verbal communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage confidential student information professionally.
- Ability to multitask, prioritize responsibilities, and meet deadlines.
- Robust customer service and interpersonal skills.
- Ability to work independently and collaboratively with instructors and management.
- Comfortable learning and using student management systems and administrative databases.
- Previous experience in college administration, student services, or office administration is an asset.
- Familiarity with PTIRU, StudentAid BC, or private post-secondary education regulations is an asset but not required.

What We're Looking For

We are looking for someone who is dependable, professional, and proactive, with a genuine interest in supporting students and maintaining organized, compliant college operations.

The successful candidate should be comfortable working in a fast-paced educational environment, handling multiple responsibilities, and ensuring accuracy in student records and administrative processes.

Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Compliance and Student Services Officer (Surrey)
🏢 Ashford Career College
📍 Surrey