Service Coordinator

Drennan Refrigeration Inc.

Location: London, Ontario
Position Type: Full-Time

About Us

We are a growing commercial refrigeration contractor providing installation, maintenance, and service solutions to supermarkets, food retailers, warehouses, and industrial clients. We take pride in delivering quality workmanship and exceptional customer service while supporting a team of skilled refrigeration mechanics and technicians.

We are currently seeking a highly organized and detail-oriented Service Coordinator to join our team. This role is ideal for someone who enjoys multitasking, communicating with customers and tradespeople, and keeping operations running smoothly in a fast-paced environment.

Position Summary

The Service Coordinator is responsible for supporting the day-to-day operations of our service department. Acting as a key point of contact between customers, suppliers, and field technicians, you will coordinate service activities, manage parts procurement, prepare service documentation, and ensure jobs are processed efficiently from start to finish.

Key Responsibilities

- Answer and direct incoming phone calls professionally and efficiently.
- Receive and process incoming shipments.
- Arrange outbound shipments, including courier parcels and skid shipments.
- Prepare shipping documentation and related paperwork.
- Create and maintain service jobs within Spectrum software.
- Prepare service job cost sheets for management review.
- Source parts and materials from suppliers.
- Issue purchase orders and place orders for service-related materials.
- Follow up with vendors regarding order status, lead times, and deliveries.
- Communicate with field mechanics regarding parts availability, job status, and scheduling requirements.
- Assist customers by preparing small repair and service quotations.




- Maintain accurate service records and documentation.
- Support invoicing processes by ensuring service documentation is complete and accurate.
- Assist with other administrative and service department duties as required.

Qualifications

Required Skills & Experience

- Previous experience in an administrative, service coordination, dispatch, or construction support role.
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Skilled and customer-focused attitude.

Assets

- Experience in commercial refrigeration, HVAC, mechanical contracting, or construction-related industries.
- Familiarity with Spectrum Construction Software or similar ERP/service management systems.
- Experience with shipping and receiving procedures.
- Experience sourcing materials and dealing with trade suppliers.

What We Offer

- Competitive compensation based on experience.
- Comprehensive benefits package.
- Supportive team environment.
- Stable, year-round employment.

Salary

· $52,000 - $60,000 per year (based on experience and education)

Ideal Candidate

You are a proactive team player who enjoys coordinating the many moving parts involved in a busy service department. You take pride in being organized, communicating effectively, and ensuring customers and technicians receive the support they need to be successful.

Send all resumes to: [email protected]

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $52,000.00-$60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Service Coordinator (London)
🏢 Drennan Refrigeration
📍 London