For over 40 years, LGI Healthcare Solutions has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best. We'relooking for exceptionalpeoplewho are passionate about technology, relentless in their standards, and driven to pushwhat'spossiblefurther.

Job Description
The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various projects within their programs are aligned with business objectives, contractual commitments, and organizational priorities. They coordinate the contributions of multidisciplinary teams, anticipate risks and interdependencies, and maintain control over scope, schedules, resources, revenue, and costs. Through their expertise and influential leadership, they also contribute to the continuous improvement of program management, governance, and technology deployment practices. Lead the programs within their assigned portfolio, from planning through deployment and stabilization. Establish the governance structure, decision-making mechanisms, performance indicators, and reporting processes required for successful execution. Maintain an integrated view of projects, schedules, dependencies, milestones, and expected outcomes. Monitor overall program performance and take prompt action when deviations occur. Planning, Financial Performance, and Capacity Management Plan and monitor schedules, resources, revenue, billing, effort budgets, associated costs, and key program commitments. Monitor financial performance, identify variances,



and recommend the necessary corrective actions. Risk, Issue, and Change Management Anticipate and manage risks, dependencies, constraints, and issues that may affect programs. Manage changes while maintaining an appropriate balance among value, scope, costs, capacity, and timelines. Serve as a subject-matter expert in program governance and management. Client and Stakeholder Relationship Management Understand their needs, constraints, and concerns to help guide decisions. Proactively communicate progress, risks, required decisions, and potential impacts. Manage expectations and sensitive situations while safeguarding both client satisfaction and LGI’s interests. Practice Excellence and Transformation Contribute to the evolution of program and project management standards and practices. Identify and lead improvements aimed at increasing predictability, efficiency, and execution quality. Leverage data, digital tools, and approved artificial intelligence capabilities to support analysis, planning, and decision-making. Bachelor’s degree in business administration, information systems, computer science, engineering, project management, or a related field. PMP certification or recognized training in project or program management is a strong asset. A minimum of 10 years of relevant experience in technology project or program management.



Demonstrated experience managing complex programs involving multiple projects, teams, and stakeholders. Experience leading large-scale technology deployments or implementations, from initiation through production launch. Experience working in multidisciplinary environments that include business analysts, architects, developers, technical specialists, and project managers. Experience in the healthcare, government, institutional, or other regulated sectors is a strong asset. Knowledge of clinical solution environments, ERP systems, business intelligence, or complex enterprise systems is an asset. Robust understanding of IT environments, including applications, integrations, data, and infrastructure. Knowledge of management, collaboration, planning, and visualization tools such as Microsoft Project, Power BI, Dynamics 365, SharePoint, Smartsheet, or Confluence is an asset. AI Proficiency : Must useand promotethe responsible use of artificial intelligence to improve planning, analysis, and execution, and usesit regularly in their business processes and tasks. Resolves complex issues, analyzes trade-offs, and anticipates the risks and impacts of decisions. Takes ownership of the overall outcomes of complex programs and intervenes proactively when commitments are at risk. Innovation and Continuous Improvement : Advances management practices and contributes to improving program performance. Strategic Leadership:Ability to balanceimmediate operational requirements with longer-term organizational objectives. This position requires bilingual proficiency, as the successful candidate will be required to work with documentation in both French and English and communicate verbally and in writing with French
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📌 Senior Program Coordinator (Canada)
🏢 LGI Healthcare Solutions Santé
📍 Canada