Experienced Dental Treatment Coordinator & Patient Services Administrator

Specialty Pediatric Dental Practice | St. Catharines, Ontario

Pay: $27.00 –$30.00 per hour (negotiable)
Position: Full-time, permanent
Location: In person – St. Catharines, Ontario

A outstanding opportunity for an experienced dental professional!

Are you an experienced dental receptionist or treatment coordinator who understands the administrative and financial operations of a dental practice?

We are looking for a highly organized, personable, confident, and detail-oriented Experienced Dental Treatment Coordinator & Patient Services Administrator to join our thriving dual-specialty pediatric dental practice in St. Catharines.

This position is ideal for someone who already has hands-on experience working in a dental office and is comfortable managing patient scheduling, dental insurance, treatment estimates, financial arrangements, and day-to-day front desk operations.

Please note: This is not an entry-level reception position. Previous dental office reception or dental administration experience is mandatory.

Why Join Our Practice?

- Competitive compensation: $27–$30/hour, commensurate with experience.
- Consistent Monday–Friday schedule.
- No evenings or weekends!
- Finish your workday early and enjoy your evenings with family and friends.
- On-site parking.
- Work in a busy, established specialty pediatric dental practice.

Work Schedule

- Monday–Thursday: 7:30 AM–4:00 PM
- Friday: 8:00 AM–4:00 PM

About Our Practice

We are a thriving dual-specialty pediatric dental practice located on Fourth Avenue in St. Catharines.

We provide specialized dental care to children from infancy through adolescence and college age, including treatment performed under both awake and asleep/sedation settings.

Our team is committed to providing exceptional patient care and a welcoming experience for children and their families.

REQUIRED QUALIFICATIONS – PLEASE READ BEFORE APPLYING

Candidates must meet the following requirements to be considered:

- Previous dental reception or dental administration experience – MANDATORY. Minimum one year of hands-on experience working in a dental office.
- Dental insurance knowledge: Practical experience with dental insurance verification, coverage breakdowns, direct billing, predeterminations, and insurance claims.
- Government dental programs: Working knowledge of the Canadian Dental Care Plan (CDCP) and Healthy Smiles Ontario (HSO).
- Treatment coordination: Ability to prepare treatment estimates,



explain patient financial responsibilities, and discuss treatment costs with patients and parents.
- Dental scheduling: Experience managing dental appointment schedules, confirming appointments, coordinating treatment appointments, and maintaining productive schedules.
- Computer proficiency: Comfortable navigating dental practice management software, electronic patient records, email, scanning, and digital documentation.
- Communication skills: Excellent telephone, written, and face-to-face communication skills.
- Multitasking: Ability to prioritize competing demands while maintaining accuracy and professionalism in a busy dental environment.

Assets (not mandatory):

- Experience with Open Dental practice management software.
- Experience with MaxAssist (formerly RecallMax) patient communication and recall systems.
- Previous experience in pediatric dentistry or a specialty dental practice.

Important: General medical reception, administrative, retail, or customer service experience does not replace the required dental office experience.

KEY RESPONSIBILITIES Dental Front Office & Patient Administration

- Welcome patients and parents and provide a professional, friendly reception experience.
- Answer incoming telephone calls and respond to patient inquiries.
- Schedule, coordinate, and confirm patient appointments.
- Maintain an organized and productive appointment schedule.
- Complete patient intake, registration, and electronic patient profile creation.
- Process patients following appointments and coordinate their next visits.
- Manage incoming and outgoing emails and other patient communications.

Dental Insurance & Financial Coordination

- Verify dental insurance coverage and explain coverage limitations to patients.
- Prepare insurance coverage breakdowns and treatment cost estimates.
- Submit insurance predeterminations and electronic claims.
- Process and follow up on insurance claims.
- Coordinate direct billing and communicate with insurance providers.
- Explain patient portions, out-of-pocket expenses, and financial responsibilities.
- Prepare and present financial treatment plans to parents and patients.




- Navigate and assist with CDCP and Healthy Smiles Ontario program requirements.

Practice Administration & Communication

- Utilize MaxAssist (formerly RecallMax) for patient communications and appointment reminders.
- Scan, upload, and maintain patient documentation.
- Upload dental X-rays and related records into the dental practice management software.
- Communicate professionally with referring dental and medical offices.
- Liaise with insurance companies regarding patient coverage and claims.
- Maintain accurate patient records and support the smooth operation of the front office.

WHO WE ARE LOOKING FOR

The successful candidate will be:

- Personable, outgoing, and genuinely enjoys interacting with children and parents.
- Confident discussing dental treatment costs and insurance coverage.
- Highly organized, dependable, and detail-oriented.
- Comfortable taking initiative and working independently.
- Able to multitask without compromising accuracy or patient service.
- Professional, positive, and calm when dealing with a busy schedule.
- A team player who takes pride in providing excellent patient care.

HOW TO APPLY

Please submit BOTH a cover letter and resume through Indeed, outlining your previous dental office experience, dental software knowledge, and familiarity with dental insurance and government dental programs.

Alternatively, applications may be dropped off at our clinic.

Please do not apply unless you have previous hands-on dental reception or dental administration experience.

All applications will be held in the strictest confidence.

We appreciate the interest of all applicants; however, only candidates who meet our qualifications will be contacted.

Compensation: $27.00–$30.00 per hour, $49000-62400/yr depending on experience and qualifications.

Employment Type: Full-time, permanent
Work Location: In person
Benefits: On-site parking

Artificial Intelligence: AI is not used in the selection or hiring process.

Job Type: Full-time

Pay: $27.00-$30.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

- On-site parking

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Canadian Dental Care Plan (CDCP) : 1 year (required)
- Healthy Smiles Ontario (HSO): 1 year (required)
- Dental Treatment Planning: 1 year (required)
- MaxAssist: 1 year (preferred)
- dental reception: 1 year (required)

Work Location: In person

📌 Dental Office Administrator (St. Catharines)
🏢 CORAL KIDS Dentistry & Braces
📍 St. Catharines