Events & Guest Experience Coordinator

Job Description:

Join Kidtropolis as we celebrate 10 years of creating memorable experiences for families.

Kidtropolis is more than an indoor play space. It is a place where children celebrate milestones, families come together, and special memories are made. As we enter our next stage of growth, we are looking for an Events & Guest Experience Coordinator who can help us take our birthday parties, private events, and overall guest experience to the next level.

This is an exciting opportunity for someone who is highly organized, people-focused, and energized by creating exceptional events. The right person will play an important role in shaping how parties and special bookings are planned, communicated, and delivered at Kidtropolis.

For many parents, planning a birthday party can feel overwhelming. Our goal is to make that process smooth, thoughtful, and stress-free from the first inquiry to the final clean-up. This role is about helping families feel supported, while also identifying opportunities to enhance their event through thoughtful planning, add-ons, and strong execution.

If you are someone who enjoys working with people, thrives in a quick-paced environment, and takes pride in creating well-organized, memorable experiences, we would love to hear from you.

About the Role

As the Events & Guest Experience Coordinator, you will be responsible for overseeing the planning and coordination of birthday parties, private events, and other special bookings. You will communicate with families, understand their needs, guide them through available options, and help them create an event that feels easy, exciting, and well organized.

You will also work closely with the team behind the scenes to ensure events are executed properly. This includes coordinating food, decorations, room readiness, event timing, and support staff so that every party runs smoothly and consistently.

This role combines sales, planning, guest communication, team coordination,



and event execution. It is ideal for someone who enjoys both the customer-facing side of events and the operational detail required to deliver them successfully.

Key Responsibilities

- Respond to birthday and event inquiries in a warm, professional, and timely manner

- Communicate with parents and families to understand their needs and help guide them through party options

- Upsell add-ons such as food, décor, platters, coffee, and special upgrades where appropriate

- Coordinate event details including schedules, food orders, decorations, room setup, and staffing requirements

- Work closely with party hosts and staff to ensure events are prepared and executed to a high standard

- Help manage multiple parties and bookings across busy weekends and high-volume periods

- Ensure event spaces are organized, guest-ready, and aligned with the Kidtropolis experience we want to deliver

- Support the development of systems and processes that make booking and planning easier for guests

- Assist with follow-up, guest communication, event feedback, and ongoing improvements to the overall experience

- Help bring our vision of a stress-free, memorable, and elevated party experience to life

What we are looking for

We are looking for someone who is warm, organized, proactive, and genuinely enjoys working with families. The right person will be able to balance strong communication with attention to detail, while staying calm and solution-focused in a busy event environment.

The ideal candidate will have:

- Strong communication and interpersonal skills

- A friendly, confident,



and professional manner with guests

- Excellent organization and the ability to manage many moving parts at once

- Strong attention to detail and follow-through

- The ability to work well with a team and help coordinate staff effectively

- A calm, composed, and solutions-focused mindset under pressure

- A natural ability to make parents and families feel comfortable, supported, and taken care of

- Confidence in guiding guests through options and recommending upgrades in a helpful, non-pushy way

- Weekend availability

Experience that would be considered a strong asset:

- Event coordination

- Hospitality

- Birthday party planning

- Guest services

- Family entertainment

- Childcare or education

- Customer-facing roles involving children and families

- Team coordination or shift leadership

- Experience or confidence with social media is an asset, but not required

Why this is a great opportunity

Kidtropolis is at an exciting point in its journey. With 10 years in the community and a strong foundation already in place, we see a major opportunity to grow our events business and elevate the guest experience.

This is more than just a job. It is an opportunity to step into a meaningful role within a growing business, make a real impact, and help shape the future of how events are delivered at Kidtropolis. For the right person, there is genuine opportunity to grow with the brand over time.

Compensation

This position offers a salary, along with commission and tip earning potential, creating an excellent opportunity for someone who is motivated, guest-focused, and excited to help grow our events business.

To apply

Please send your resume along with a short introduction to [email protected], telling us a little about yourself and why you feel you would be a strong fit for this role.

References will be checked for shortlisted candidates.

Download the posting

📌 Events & Guest Experience Coordinator (Richmond)
🏢 Kidtropolis
📍 Richmond