Dispatcher

With over 70 years in the business, Northwest’s focus on integrity, safety, and innovation has made us one of the premier tank truck companies in Canada. We utilize state-of-the-art equipment, exceptional customer service, continuous improvement, and talented drivers to remain an industry leader. Join us today and experience the Northwest difference.

We are currently hiring a Dispatcher to join our Central Alberta dispatch team. Reporting to the Operations Lead, Central Alberta, this position combines dispatching and administrative responsibilities. It is best suited for someone with strong computer skills who is comfortable working across multiple systems, managing paperwork digitally, and staying organized in a fast-paced environment.

Candidates should reside in the Edmonton area and be prepared to work from our Sturgeon office.

Duties and Responsibilities

- Coordinate daily workflow for trucks, trailers, and drivers.
- Manage fleet resources according to availability and schedules.
- Work with Maintenance to coordinate and plan equipment servicing.
- Ensure drivers remain compliant with online orientations.
- Plan and schedule around plant interruptions, outages, haul diversions, holidays, and other changes.
- Review driver documents for accuracy and approve billable and payable hours.
- Review dispatch schedules and plant details daily, then strategically adjust plans as needed.
- Communicate with customers and drivers to ensure optimal operations and customer satisfaction.
- Participate in site and field visits as required.

Required Qualifications





- Strong computer skills and the ability to learn new software quickly.
- Advanced proficiency with Google Workspace, including Drive, Sheets, Docs, and Gmail.
- Ability to build, update, and maintain tracking spreadsheets, including sorting, filtering, and basic formulas.
- Fast, accurate data entry and order close-out in a dispatch or transportation management system.
- Ability to review, organize, and file tickets, hours, and driver documents electronically.
- Comfortable working across several systems at once (dispatch software, email, and spreadsheets) while maintaining accuracy.
- At least 1 year of experience in dispatch, operations, logistics, or scheduling.
- Exceptional critical thinking and problem-solving skills under pressure.
- Ability to adapt to a fast-paced environment and manage multiple tasks at once.
- High level of attention to detail, with strong organizational skills.
- A process-driven individual who carries tasks through from start to finish.
- A motivated individual with an uncompromising commitment to safety.

Preferred Qualifications

- Experience with TMW or a similar transportation management system.
- Intermediate spreadsheet skills, such as lookups, pivot tables, and building simple reports.
- Experience with logistics systems or logistics coordination.




- Experience in oilfield transportation, fluid hauling, or bulk liquid hauling.
- Working knowledge of Transportation of Dangerous Goods requirements.
- Post-secondary education or training in logistics, transportation, business administration, or a related field.

What Northwest Offers

- Steady, full-time, permanent employment.
- Competitive salary.
- Health, dental, and extended benefits after 3 months, including vision care and life insurance.
- Employee Assistance Program.
- Health and Wellness Spending Account.
- Registered Retirement Savings Plan matching.
- Paid time off.
- Semi-annual Education Fund Scholarship opportunities for you and your family members.
- Casual dress.
- On-site parking.

Work Location

Sturgeon office, Edmonton area
In person

Application Notice

Thank you for applying to Northwest Tank Lines. While we appreciate the time everyone takes to submit an application, only applicants selected to move forward in the interview process will be contacted.

Northwest Tank Lines does not work with third-party recruitment organizations and contacts applicants we are interested in directly. Please do not respond to any emails through Indeed or other platforms that claim to represent Northwest Tank Lines unless they come directly from Northwest.

Job Types: Full-time, Permanent

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Dispatcher (Sturgeon County)
🏢 Northwest Tank Lines
📍 Sturgeon County