Position Overview

We are an agile, growing business offering high-performance products looking for a driven, versatile Sales Manager to lead our commercial efforts.

In this role, you will wear multiple hats: from setting top-level revenue strategies and expanding market share to rolling up your sleeves alongside a tight-knit internal team. You will lead internal staff and external sales representatives, champion exceptional customer service, coordinate cross-functional marketing campaigns, and ensure our brand stands out in the marketplace.

If you thrive in an entrepreneurial environment where autonomous problem-solving and integrity take precedence over corporate bureaucracy, this is a significant opportunity to make an immediate impact on our company's growth trajectory.

Key Responsibilities

Revenue Growth & Market Strategy

- Build, execute, and monitor sales strategies designed to aggressively grow top-line revenue and expand overall market share across target regions and channels.
- Identify emerging market opportunities, evaluate competitive trends, and build pipelines of prospective wholesale, retail, and direct accounts.
- Establish clear key performance indicators (KPIs), deliver accurate sales forecasts, and report performance regularly to executive leadership.

Team Leadership & Channel Management

- Lead, mentor, and support internal sales support personnel and external independent sales representatives.
- Set performance goals for reps, manage territory assignments, and provide product training to maintain brand integrity and consistency.
- Build a culture of collaboration, mutual accountability, and high-standard customer engagement across the commercial team.

Marketing Collaboration & Brand Recognition

- Partner closely with the marketing team to align sales campaigns,



promotional initiatives, product launches, and tradeshow strategies.
- Serve as a brand ambassador to increase brand visibility, reputation, and presence across the industry.
- Feed real-time customer and representative feedback back to the marketing and product teams to refine positioning and collateral.

Hands-on Customer Service & Operations

- Oversee and actively elevate customer service operations to ensure timely, high-touch support that drives customer loyalty and repeat business.
- Handle tier-two escalations with patience and tact, resolving client issues effectively.
- Actively engage in direct customer touchpoints, including answering inbound calls, managing order inquiries, and resolving technical or operational product queries.

Key Qualifications & Skills

- Autonomous Drive & Initiative: Self-directed operator who acts proactively without requiring constant oversight; takes full ownership of projects from inception to completion.
- Integrity & Honesty: Operates with complete transparency and ethical standards in all negotiations, internal communications, and client interactions.
- Effective Communication: Clear, persuasive oral and written communication skills suitable for executive pitches, sales team coaching, and everyday customer interactions.
- Mechanical Aptitude: Hands-on comfort with technical or mechanical details of products,



enabling you to troubleshoot issues, explain specifications, and converse credibly with end-users.
- Patience & Active Listening: A composed, empathetic approach to managing customer escalations, coaching team members, and closing complex accounts.
- Teamwork & Collaboration: A player-coach mentality eager to support peers, assist where needed, and foster a supportive team dynamic in a small-business setting.
- Structured Problem-Solving: Ability to break down ambiguous business challenges, streamline processes, and implement practical solutions quickly.

Experience & Requirements

- 3–5+ years of progressive sales experience, with at least 1–2 years in a team lead, supervisor, or management capacity (experience within an SMB or lean team setting preferred).
- Demonstrated track record of achieving sales targets, growing territories, and managing multi-channel distribution (internal reps, external independent reps, direct sales).
- Experience with CRM systems, ERP/order management tools, and Microsoft Office / Google Workspace. (QBO, Katana, Hubspot knowledge an asset)
- Prior experience troubleshooting physical, technical, or mechanically oriented consumer/commercial goods is an advantage.
- Industry Knowledge: Familiarity with the skate sharpening, hockey equipment or sporting goods industry is considered an asset, but is not required for candidates with strong foundational sales leadership experience.

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Extended health care
- In office parking
- Paid time off

Ability to commute/relocate:

- Kingsville, ON: reliably commute or plan to relocate before starting work (required)

Language:

- French (preferred)

Work Location: In person

📌 Sales Manager (Kingsville)
🏢 Black Stone Sports
📍 Kingsville