Own recurring client relationships remotely at Blacksmith Agency, using account management and clear communication to retain and expand marketing-led brands.
As an Account Manager, you manage an established book for a remote digital agency delivering paid media, SEO, CRO, and web. You will protect renewals, identify expansion opportunities, and coordinate with strategists and delivery teams. The goal is one transparent client voice across ongoing agency work.

Key Responsibilities

Own retention across an established recurring client bookManage client relationships, renewals, and early account warningsFind and sell additional projects within existing clientsCarry a seven-figure annual retention and upsell quotaCoordinate strategists and delivery teams for clear communicationRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesProven client retention and additional-work sales recordComfort carrying a quotaClear, calm communication with senior client stakeholdersBring agency account management, retention, upselling, and stakeholder communication skills to Blacksmith Agency’s remote client portfolio.
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📌 Digital Agency Account Manager (Canada)
🏢 Blacksmith Agency
📍 Canada