Shape Payworks’ CRM portfolio with program governance, stakeholder alignment, and structured delivery across technology and business teams. Choose fully office-based or hybrid work, with office attendance at least three days weekly.
Reporting to the Director, IT Strategy & Innovation, the Manager, CRM Program oversees concurrent CRM initiatives and their connected priorities. You will maintain portfolio clarity, balance timelines and constraints, and establish practices supporting visibility and accountability. Salesforce exposure is an asset.

Key Responsibilities

Coordinate CRM initiatives from initiation through deliveryReprioritize backlogs and adjust delivery timelinesAlign executive steering committee and product owner prioritiesEstablish reporting cadences, intake processes,



and documentation standardsTrack program-level risks, issues, and decisionsRequirements:
Seven-plus years of progressive program or project managementExperience managing concurrent projects and delivery constraintsStrong relationship-building across diverse stakeholder groupsClear communication with technical and non-technical audiencesFamiliarity with Agile, Scrum, or hybrid delivery methodsApply portfolio thinking, disciplined governance, and transparent communication to coordinate Payworks’ evolving CRM program.
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📌 Technology Portfolio Manager Crm (Canada)
🏢 Payworks
📍 Canada