GENERAL MANAGER

Position: General Manager
Department: Restaurant Operations
Reports To: Director of Operations / Operating Partner
Direct Reports: Restaurant Managers, Kitchen Manager, Supervisors and Associates
Employment Type: Full time

1. Position Overview

The General Manager is responsible for the overall leadership, daily operations and financial performance of a Kelseys Original Roadhouse restaurant.

The role focuses on building a strong management team, delivering an exceptional guest experience, driving sales, controlling costs and ensuring consistent execution of Kelseys brand standards.

The General Manager leads by example, develops people and creates a positive, accountable and results-driven restaurant environment.

2. Key Responsibilities

Leadership & People Development

- Lead, coach and develop the management team and restaurant associates.
- Recruit, train, retain and develop qualified team members.
- Establish clear expectations and accountability across all departments.
- Build a positive workplace culture focused on teamwork, communication and performance.
- Identify and develop future leaders.

Guest Experience & Brand Standards

- Ensure consistent delivery of an exceptional Kelseys guest experience.
- Maintain food quality, service standards, cleanliness and hospitality.
- Monitor guest feedback, online reviews and satisfaction results.
- Address guest concerns professionally and implement improvements.
- Ensure consistent execution of all corporate programs and brand standards.

Sales & Financial Performance

- Take ownership of restaurant sales, profitability and overall P&L; performance.
- Drive guest traffic, average guest cheque and sales growth.
- Manage labour, food and beverage costs against established targets.
- Monitor inventory, waste, discounts and controllable expenses.
- Review business results and implement action plans to improve performance.
- Lead local store marketing and community initiatives to generate traffic.

Restaurant Operations & Compliance





- Oversee all Front of House and Back of House operations.
- Ensure effective scheduling, management coverage and daily execution.
- Maintain food safety, health and safety and sanitation standards.
- Ensure proper inventory controls, receiving, storage and product rotation.
- Maintain restaurant facilities, equipment and operational readiness.
- Ensure all administrative responsibilities, reporting and company policies are completed accurately and on time.

3. Key Performance Expectations

The General Manager is accountable for achieving established company targets in the following areas:

- Sales growth and guest traffic
- Average guest cheque and beverage mix
- Guest satisfaction and online reviews
- Labour management and productivity
- Food and beverage cost controls
- Inventory and waste management
- Operational execution and brand standards
- Associate development, retention and engagement
- Food safety and health and safety compliance
- Local store marketing and community engagement

4. Qualifications & Experience

- 3–5 years of restaurant management experience preferred.
- Experience leading both Front of House and Back of House operations.
- Strong understanding of restaurant financials, labour and inventory management.
- Proven leadership, coaching and team development abilities.
- Strong communication, organization and problem-solving skills.
- Knowledge of food safety and workplace safety requirements.
- Ability to work flexible hours, including evenings, weekends and holidays.

5. Leadership Expectations

The General Manager is expected to lead with integrity, professionalism and accountability. They must demonstrate strong business knowledge, genuine hospitality, effective communication and a commitment to developing their team.

Above all, the General Manager takes ownership of the restaurant's people, guests, operations and financial results.

Our Goal: Every Guest Leaves Happy.

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Store discount

Work Location: In person

📌 Restaurant General Manager (Whitby)
🏢 Kelseys Original Roadhouse
📍 Whitby