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Recruitment partner
NAFOR
CTI Living
Consumer products, plant pots
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Account Manager
Designed to Stand Out.
Manufactured to Scale.
Built to Sell.
CTi Living creates indoor and outdoor containers that combine distinctive design, dependable production and retail-ready execution for customers ranging from independent garden centres to some of the world’s largest retailers.
$60,000 to $75,000 plus commission
On site
Monday to Friday, 9am to 5pm
Travel 4 to 5 days per month
Based in Etobicoke
Free parking
TTC friendly
250M+
Plant pots sold every year
400+
Greenhouses served in North America and the UK
35
Staff in Toronto
$30M+
In annual revenue
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Summary
This is a relationship-driven, full-cycle sales role. You do not need a horticultural background. You need to be great with clients.
Grow what exists
You are provided with an existing client portfolio that has room for growth.
Win what is next
You prospect and develop new clients to keep expanding the business.
Own the whole cycle
From strategy to quotation to close, the sale is yours from start to finish.
Customers
Home Depot
Walmart
Costco
Lowe’s
Loblaw Companies
Kroger
Canadian Tire
Menards
Independent garden centres
Indoor fashion markets
Outdoor decor markets
What you will do
Account management and portfolio growth
You inherit real accounts on day one. Your job is to keep them and grow them.
Manage an existing portfolio of client accounts within North America and worldwide, serving as the primary point of contact for each client.
Build close, trusted relationships with customers and understand their programs, timelines, and priorities.
Identify opportunities to grow existing accounts and expand the range of products each client carries.
Follow up consistently with clients to keep projects moving and to ensure commitments are met.
New business development
Find, approach, and win clients beyond the existing portfolio.
Prospect and develop recent clients to continue growing the business beyond the existing portfolio.
Research and approach potential customers across the greenhouse, national retail, independent garden centre, indoor fashion, and outdoor decor markets.
Introduce prospective clients to the CTI product range and convert new opportunities into active accounts.
Sales cycle ownership and customer relationship management
One owner from first contact to final sale, with everything tracked.
Take ownership of the entire sales cycle through the customer relationship management system, from first contact through to the final sale.
Develop account and sales strategy in partnership with the Senior Team.
Prepare clear, accurate client proposals and quotations.
Keep account activity, opportunities, and follow-ups current in the customer relationship management system so that every stage of the cycle is visible and well documented.
Retail and grower programs
Bring retailers and growers together on national and regional programs.
Connect with key retail business executives and work collectively on national or regional retail and grower programs.
Coordinate between retailers and growers so that programs are clearly defined, well communicated, and delivered as agreed.
Represent CTI professionally with senior decision makers at some of the largest retailers in North America.
Negotiation and client relationships
Close agreements that work for the client and for CTI.
Negotiate contracts and close agreements while creating long-lasting client relationships.
Balance client expectations with commercial viability to reach agreements that work for both the customer and CTI.
Maintain composure and professionalism in high-pressure situations and during peak seasonal periods.
Cross-functional collaboration
Design and costing are your partners on every quotation.
Collaborate with the design team to translate client needs into product concepts and customized solutions.
Work with the costing team to ensure quotations are accurate and competitive.
Maintain a collaborative and supportive attitude with colleagues across the business.
Client engagement and travel
Phone, email, video, trade shows, and client visits across North America.
Interact with customers through phone calls, emails, virtual meetings via video, trade show events, and in-person meetings.
Travel within North America to visit clients and strengthen relationships.
Work extended hours when required to properly serve clients during seasonal peaks.
Ownership, growth mindset, and continuous improvement
Own your results, stay coachable, and plan your growth.
Demonstrate ownership and accountability for your portfolio and your results.
Stay coachable, embracing challenges and the opportunity to grow through overcoming them.
Apply strategic vision and analytical skills to plan account growth and prioritize opportunities.
How you will connect with clients
Phone
Email
Video
Trade shows
In person
What you bring
Sorted by what is required, what helps, and what is not needed.
Must have
Minimum of 3 to 5 years of experience in sales, customer service, or customer relationship management, reflecting increasing levels of responsibility
Working knowledge of MS Word, MS Excel, MS PowerPoint, and MS Outlook
Comfort managing the full sales cycle within a customer relationship management system
Excellent verbal and written communication skills, with fluent English
Valid Canadian passport or American visa
Valid driver’s licence
Legal authorization to work in Canada
Willingness to travel within North America to visit clients
Ability to work on site at the CTI Living Head Office, Monday to Friday
An asset
College diploma and/or university degree in business, marketing, project management, or a related discipline
Proficiency with technology, paired with excellent typing skills
A general to advanced understanding of indoor and outdoor fashion, patio, and interior trends
Spanish or French. Other languages are a bonus
Not required
No previous horticultural or botanical experience is necessary.
How you work
Well organized
Detail-oriented
Works on multiple projects at once
Strategic and analytical
Motivated and ambitious
Composed under pressure
Team player
Collaborative and supportive
Coachable
Enthusiastic and proactive
Confident on video
Builds close, trusted relationships
“
Learning is like air and water to you.
You are coachable and embrace both challenges and the opportunity to grow through overcoming them.
What success looks like
Five signs that you are succeeding.
The existing client portfolio is retained and grows year over year.
New clients are prospected, developed, and converted into active accounts.
Proposals and quotations are accurate, delivered on time, and aligned with design and costing input.
The sales cycle is tracked in the customer relationship management system from strategy through to the final sale.
Clients and colleagues describe the relationship as close, trusted, and responsive.
Benefits
What comes with the role, beyond the pay.
Benefits package
Included with the role.
Bonus pay
Extra earnings on top of your base salary.
Paid time off
Time away to rest and recharge.
Growth opportunities
Room to grow within your role.
Supportive, smaller-sized teams
Close-knit teams where your work is seen.
Casual dress code
Come to work comfortable.
Company events
Get-togethers with the whole team.
Free on-site parking
Park at the office at no cost.
Easy access via TTC
Simple to reach by transit.
Free products
CTI planters for your own home.
Work with plants
A greener workday, every day.
Our Sales Cycle
Every opportunity follows the same path through the customer relationship management system, and you lead each step.
1
Strategy
Plan the account with the Senior Team
2
Proposal
Prepare proposals and quotations
3
Design and costing
Collaborate with both teams
4
Follow-up
Keep the client moving
5
Close
Win the final sale
“
Who would ever have guessed that plastic pots could master the art of illusion? That is our kind of magic.
CTI Living, on pots that look like Italian stone or gallery ceramic
Pay, hours, and experience at a glance
Compensation
$60,000 to $75,000
Base salary
Plus commission on gross sales
Commission is 0.5% of gross sales, so your earnings grow as your accounts grow.
$2M
in gross sales
=
$10,000
in commission
That is $70,000 to $85,000 in total earnings at $2M in sales.
Your week
On site
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Monday to Friday, 9am to 5pm, at the CTI Living Head Office. This is primarily an in-person role, and a minor amount of work can be done remotely when it makes sense. Expect some extended hours and travel in peak season.
Experience
3 to 5 years
1
2
3
4
5
In sales, customer service, or customer relationship management, with increasing levels of responsibility.
Salary
$60,000 to $75,000, plus commission of 0.5% of gross sales. For example, $2 million in sales earns $10,000 in commission.
Positions available
1
Hours
This is a Monday to Friday, 9am to 5pm role, on site at the CTI Living Head Office. This is primarily an in-person role, and a minor amount of work can be done remotely when it makes sense. Overtime and travel are inherent to the position and, as such, you may have to work extended hours to properly serve clients seasonally.
AI statement
Artificial intelligence (AI) is not used in reviewing applications for this role. Your application is reviewed by our team of real humans who make all hiring decisions.
About CTI
CTi Living is a manufacturer and supplier of indoor/outdoor containers for the floral and home decor markets. They showcase a broad range of containers for their customers, from simple, turnkey designs to unique, custom-tailored programs. At the heart of their business, they are a team driven by excellence in design, production quality and customer service.
Their in-house creative enables them to achieve container designs that are pleasing to the eye, functional, and colourful, thereby attracting customers. Their manufacturing facility in Nanjing, China, enables them to turn concepts into reality, sporting terrific colours and finishes to enhance seasonal decor and special occasions alike in high volume.
Their dedicated service team ensures a positive customer experience from the initial call through order delivery and beyond. They are suppliers of choice to some of the largest retailers in the world.
Our goal is to revolutionize the industry one pot at a time, and we strongly believe that collaboration is the key to success.
Learn more about CTI Living
Ready to join the team?
NAFOR Executive Recruiting is managing this search on behalf of CTI Living. Apply directly through NAFOR, or reach out with questions about the role.
Apply for this role
Your contact at NAFOR
Jeff Richmond
President, NAFOR Inc.
(phone hidden)
[email protected]
www.nafor.com
CTI-Centrade embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we will work with you to ensure you have a positive experience.
📌 Account Manager (Etobicoke)
🏢 CTi Living
📍 Etobicoke