You're not looking for a job where you just answer calls and chase paperwork.

You want steady hours, real pay, and work where your judgment actually matters.

You want to help customers, solve problems fast, and be part of a team that values reliability.

If you're fluent in French and English and you like getting things done right, keep reading.

Who We Are

At Ideal Roofing, we've spent more than 95 years building a reputation on quality, dependability, and customer satisfaction. That's not fluff here. It's how we work, and it's what makes the Bilingual Steel Service Center Representative role matter.

We manufacture premium metal roofing and siding products across Canada and the northeastern United States. If you want stable, long-term work with a company that's strong, reliable, and built to last, this is that kind of place.

What You'll Be Doing

Your day is a mix of customer conversations, fast problem-solving, and keeping orders moving. You'll take quote requests, answer product questions, make outbound calls, and help customers get the materials they need without the runaround.

When delays or order issues come up, you'll be the person who stays calm, communicates clearly, and finds the next best option. You'll recommend materials and accessories, support sales goals, and help protect the kind of service people remember.

This role matters because customers count on you to be accurate, responsive, and honest. When you do this job well, you build trust, strengthen long-term relationships, and make life easier for both customers and the outside sales team.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person.



You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

- Click apply and answer a few Who, What, When questions. (5 min)
- You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
- We'll contact you to get scheduled for an in-person interview.
- You can easily be in for an interview within a couple days from right now.

What You'll Earn

You'll work 40 hours a week. Pay is $29 to $36 per hour plus commission, based on your experience and fit for the role. There are also opportunities for advancement and recognition if you prove you can deliver strong service, accurate quotes, and dependable support.

Why Work With Us

This is a secure role with a 95-year-old Canadian manufacturer operating across Ottawa, Brampton, Quebec City, and Moncton. If you want long-term employment instead of wondering what next year looks like, that's a real advantage here.

- Industry-competitive pay rates
- Comprehensive medical, dental, and vision coverage
- Paid company shutdown between Christmas and New Year




- Ongoing training and career development opportunities
- Internal promotion opportunities within a stable, expanding company
- Employee assistance program
- Retirement plan
- Family-oriented culture focused on teamwork, respect, and safety

This is not for someone who struggles in a fast-paced environment, avoids hard customer conversations, or can't stay organized when priorities shift. It is for someone who likes being counted on.

Who We're Looking For

You'll do well here if you're bilingual, sharp, organized, and genuinely like helping people find the right solution. You listen well, communicate clearly, and can stay focused and positive while juggling quotes, questions, and customer issues.

- You're fluent in spoken and written English and French
- Do you enjoy being on the phone and making outbound calls?
- You have strong listening, verbal, and written communication skills
- You can plan, organize, and manage multiple priorities
- You solve problems well and make cost-conscious decisions
- You stay professional and responsive when customers need answers fast
- You can build long-term customer relationships
- Knowledge of steel service centre products is an asset
- A trade diploma in construction, engineering, HVAC, or a related discipline is an asset
- Previous sales and estimating experience is an asset

If you want steady full-time work, real responsibility, and a team built on quality and dependability, apply now.

Requirements

- Employment Type: Full-time
- Work Hours: 40 to 40 hours work
- Required Education: Certification
- Required Experience: Experienced(3) years

📌 Bilingual Steel Service Center Representative (Brampton)
🏢 Ideal Roofing Co.
📍 Brampton