Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together. Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together. Join AkzoNobel's MPY (Marine, Protective & Yacht Coatings) team in Edmonton, Alberta, as a Customer Service Representative. In this key role, you will support both internal and external customers and play an essential role in our order fulfillment process—helping us deliver innovative coating solutions to our valued clients. Hours of Work: 8:00 AM to 4:30 PM, Monday to Friday
- occaisional overtime 4% Annual Bonus based on personal and corporate performance. ~ Time Off: 3 weeks of vacation + 5 personal/sick days + 2 company-determined floater days. ~ Pension Plan with employee contribution match ~ Benefits including Drug, Dental, Medical, Life Insurance, Paramedical (including massage)



and more. ~ Employee Assistance Program ~ Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams. Investigate and resolve customer complaints, claims, and questions efficiently and professionally. Identify the root cause of order, pricing, system, or process issues—then drive the fix. Customer Support Handle inquiries from internal and external customers via phone, email, or in person. Provide clear, confident answers—or quickly find the right answer when it's not immediately available. Administrative Support Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads. Sales Support Assist with requests for proposals (RFPs) and quotations.

Experience:
5+ years in customer service or sales support, preferably in a B2B or manufacturing environment Computer

Skills:
solid proficiency with Microsoft Office (especially Excel and Word). Experience with AI tools and SAP is a strong asset. Resourceful and self-directed: if you don't know how to do something, you actively figure it out (research, test, ask, document, improve). Relationship Building: you are friendly, proactive, and skilled at building positive relationships with customers and colleagues. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

📌 Customer Service Agent Call Center, Bilingual, English and Spanish (Canada)
🏢 AkzoNobel
📍 Canada