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Our elevators, escalators, and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contributes to making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us. By joining us, you don’t justbecome part of our success story;
you help shape the future and continue our richlegacy that started back in 1874.
WithCanadianHeadquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technologyengineering as well as mechanical and micro-technology products designedand rigorously tested for comfort, efficiency and reliability. Schindler productscan be found in many well-known buildings throughout Canada, includingScotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, andVancouver Canada Line.
Join us as aYour main responsibilities
The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while partnering with the sales team as required. This work is conducted in a manner that supports sustainable profitability, continuously improves customer satisfaction, and advances the region’s strategic business objectives.
ResponsibilitiesHealth & Safety (H&S;)Ensure compliance with all safety and health guidelines for EI Field Team membersOrganize and manage risk evaluation, prevention plans,



and safety trainingMonitor and coordinate the application of safety standards and safe working practicesManage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business PartnerEnsure the execution and documentation of periodic safety inspections and corrective actions, including AHJ and consultant reports, for the responsible portfolioPreventative Maintenance Fulfilment and EfficiencyEnsure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolioTechnical Support and MTBC ManagementSupport route mechanics and Adjusters, where applicable, in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutionsMonitor MTBC and take action to prevent sick units, seeking TFS support where requiredOBR (Offer-Based Repairs) OiT & ExecutionDrive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT)Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targetsManage Major Repair Service Activities (where applicable)Raise necessary major repair requests (RRs) with the Major Repair teamWhere applicable,



manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframesCoordinate Payroll KPIsProcess and drive efficient daily mechanic payroll accurately and in line with BDPsContract P&L; ManagementMonitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitabilityCustomer Relationships & SatisfactionBuild and maintain strong customer relationshipsSupport customer satisfaction by managing and resolving escalations efficientlyTraining & DevelopmentTrack and support the training and certification of EI mechanicsEnsure technical training plans are executed and adapted as neededRepair Package & MOD OpportunitiesPromote repair packages and identify opportunities for modernization (MOD)Support the transition of repair opportunities to MOD salesOversee the management of material spend and manpower hours to ensure alignment with budgetEI Methods, Tools, and ProcessesFully utilize HQ-defined methods, tools, and processes, including FMC reporting toolsMonitor utilization of dedicated district Microsoft Teams channelsWhat you bring
Knowledge(Education and Work Experience)Post-secondary education in business or engineering is preferredFive to eight years of experience in the elevator industry, a related field, or a similar industry involving the current installation or modernization of capital equipment, with at least three to five years in a supervisory or management positionCritical SkillsProficient in MS Office applications (MS Excel, Word, Teams, Project)Understanding of financial statementsAnalytical: ability to think conceptually and make an impactCoaching and Mentoring: ability to motivate and guide team membersCommunication: ability to communicate with tact and diplomacyLeadership: Possess solid leadership skillsNegotiation: ability to negotiat

📌 Service Leader (Canada)
🏢 Schindler
📍 Canada