ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. Com.

LOCATION:
APPLY is hybrid/remote friendly. THE ROLE: As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while acting as the executive relationship lead, establishing governance, steering committees, and account plans to position APPLY for strategic growth. Leading a team of Project Managers who handle day-to-day execution, you will focus on high-level program structure, executive stakeholder alignment, and expansion. Following the rollout of the client's Gemini Enterprise infrastructure, you will lead subsequent phases to transform their innovation and R&D; processes across multiple business units. Bringing a digital agency or consultancy background with manufacturing sector experience, you are an AI-forward leader accountable for operationalizing APPLY's agentic delivery model. You will establish robust human-in-the-loop guardrails, maintain high quality standards, and guide clients in adopting modern AI-driven workflows. Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams. Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs.



Client Services & Account Management Serve as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans. Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets). Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business. 10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients. ~ Proven track record in client services and account management, building C-suite relationships and driving account growth. ~ Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities. ~ Robust commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements. ~ Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle. ~ Proficiency with AI tools (Gemini, Claude) and modern project management software (JIRA, Confluence, Smartsheet, Workspace). ~ Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables. Experience consulting or working within B2B manufacturing environments,



with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities. Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority. Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams. Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with strong critical evaluation skills to refine outputs and set team review standards. Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have. Claude Code), and MCP connectors is a bonus. GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset. $We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Broaden your skills on a range of engagements with international brands that have a global impact. We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Generous vacation policy: Work-life balance is key to our team’s succe

📌 Head of Programme Management (Canada)
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