About us

FNG Packaging provides custom packaging solutions for food, coffee and consumer product businesses across Canada and the United States. We work closely with our customers to understand their needs and support their packaging orders with responsive communication and dependable service.

About the role

We are looking for a Customer Success Specialist who takes initiative, enjoys working with people and follows through on commitments. You will manage day-to-day communication with assigned customers, coordinate their order requirements and help keep orders moving from confirmation to delivery.

You will learn our products, processes and systems on the job, with guidance from the team. We welcome applicants starting their careers or bringing strengths from other fields. A proactive approach to customer service and a willingness to learn are central to this role.

What you will do

- Look after customer orders. Be the main contact from order confirmation through delivery. Get to know each customer’s priorities and keep track of the commitments you make.
- Get the details right before printing. Check quantities, specifications and delivery requirements. Coordinate revisions and confirm that the customer has approved the final packaging design.
- Keep customers informed. Track production and delivery dates. When a timeline changes, contact the customer early, explain what you know and tell them when to expect your next update.
- See concerns through to resolution. Listen when a customer reports a product issue, gather the details and work with the appropriate team.



Explain the agreed solution and check back with the customer.
- Keep a reliable order record. Document approvals, changes and outstanding questions so colleagues can act on the same information.

What you will bring

- You can write clear customer emails and explain next steps by phone in English.
- You ask useful questions, stay calm when someone is disappointed and take responsibility for following up.
- You notice details, can keep track of several open requests and are comfortable learning new software.

Helpful experience

Experience helping people in a café, retail store, clinic, front desk, customer support team or volunteer role is welcome. Handling orders, tracking service requests or resolving customer concerns is an asset. No specific degree, packaging background or minimum number of years of experience is required.

Learn and grow with us

Develop practical skills in B2B customer relationships, packaging order coordination and business problem-solving. As your knowledge and confidence grow, you can take on more complex customer needs and contribute to service improvements. Broader responsibilities in customer success, account management or operations may develop with your performance and business needs.

You will also build confidence using digital tools to work efficiently while applying your own judgement and maintaining a personal connection with customers.

Pay: $48,000.00-$50,000.00 per year

Advantages:

- Dental care
- Extended health care
- Vision care
- Wellness program

Education:

- Bachelor's Degree (required)

Work Location: In person

📌 Customer Success Specialist (Coquitlam)
🏢 FNG Packaging
📍 Coquitlam