DATE: October 29, 2026
PROGRAM: Community-based Victim Services
POSITION: Victim Service Worker
LOCATION: Maple Ridge, BC

Victim Services Worker
Under the direction of the Supervisor, Community-Based Victim Services, the Victim Services Worker provides trauma-informed, culturally responsive, and person-centred support to individuals and families impacted by crime, violence, and abuse.
The position provides justice-related information, emotional support, practical assistance, advocacy, and referrals to individuals and families impacted by power-based crimes, including intimate partner violence, sexual violence, child abuse, criminal harassment, stalking, threats, and other forms of violence. The Victim Services Worker supports participants from initial contact through follow-up, helping them understand justice-system processes, navigate services, address barriers, and access meaningful community supports.

ACCOUNTABILITIES

• Provides clear and accessible information about police, legal, and court processes to support understanding and informed decision-making.

- Provides respectful emotional support that recognizes the impacts of trauma, violence, and abuse.
- Assists participants with practical needs, including completing Crime Victim Assistance Program applications, victim impact statements, and related documentation.
- Accompanies participants to police interviews, court appearances, and other justice-related appointments when requested.
- Connects participants with appropriate community, medical, counselling, and other support services.
- Makes referrals and follows up to support access to and engagement with services.
- Coordinates with emergency and community services when safety concerns are elevated, in accordance with confidentiality, consent, and organizational requirements.
- Supports community awareness of the Community-Based Victim Services program and the services available.
- Applies trauma-informed, culturally responsive, and person-centred approaches to service delivery.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of justice-system processes, police and court procedures, and community-based victim services.

- Knowledge of trauma, violence, abuse, and their impacts on individuals and families.
- Ability to work collaboratively with participants to identify safety concerns and develop practical safety plans.
- Ability to establish and maintain respectful relationships with participants, community partners, and justice-system professionals.
- Strong verbal and written communication skills.
- Demonstrated ability to provide advocacy, practical assistance, referrals, and service coordination.
- Demonstrated ability to maintain accurate documentation, client records, and program statistics.
- Ability to manage competing priorities and complete follow-up activities in a timely manner.
- Ability to work independently while consulting with the Program Supervisor as needed.
- Ability to contribute effectively within a collaborative team environment.

QUALIFICATIONS

Education, Training and Experience

- Two-year diploma or degree in a related human service field, or an equivalent combination of education and experience.
- Experience supporting individuals impacted by violence, trauma, abuse, or involvement in the justice system.
- Experience working with community resources and service systems.
- Additional education or training in trauma-informed practice, victim services, family violence, sexual violence, child abuse, or justice-system support is considered an asset.

Additional Requirements:





- Criminal Record Check is required.
- Current First Aid and CPR Certificate.
- Valid and unrestricted Class 5 BC Driver’s License with access to a safe and reliable vehicle.
- Willingness and ability to use a personal vehicle for work purposes.
- Acceptable Driver’s Abstract (provided annually).
- Position requires Union Membership.

Shift/Schedule/Hours per week: Temp PT; 33 hours per week until return of the incumbent
Wage/Salary: $29.22/hour
Grid Level: 11
Expected Start Date: ASAP
Application Deadline: position to remain open until filled
Submit Applications to: CLICK HERE TO APPLY

We are committed to recruiting a diverse workforce that represents the communities we proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applications who apply for roles within the Agency.

Supervisor

Community-Based Victim Services

Supervisor, Community-Based Victim Services

Program / Department: Community-Based Victim Services (CBVS) · Reports to the Manager, Community Programs

Employment status: Regular, Full-time (35 hours per week)

Location: Maple Ridge, BC (Onsite)

Hours / Schedule: Adaptable Schedule

Compensation: Wage Grid 14 – $37.03 per hour

Posting eligibility: Open to internal and external applicants

Posting closes: Internal Close Date – November 12, 2026, at 4:30PM

About the Opportunity
Reporting to the Manager, Community Programs, the Community-Based Victim Services (CBVS) Supervisor is a working supervisor responsible for an active client caseload, day-to-day program operations, staff supervision, service quality, and continuous improvement. The position supports individuals and families impacted by power-based crimes, including intimate partner violence, sexual violence, child abuse, criminal harassment, stalking, and other forms of violence.

The Supervisor provides trauma-informed, culturally responsive, person-centered services, including emotional and practical support, safety planning, advocacy, referrals, justice system navigation, court support, and assistance accessing victim benefits and community resources. Working collaboratively with justice, health, Indigenous, and community partners, the Supervisor promotes coordinated services and equitable access to supports.

What You’ll Do

- Carry an active client caseload and provide direct, trauma-informed victim services to people impacted by power-based crimes and violence, including emotional and practical support, safety planning, advocacy, information and referrals, justice-system navigation, court preparation and accompaniment, and assistance accessing victim-related benefits and community resources




- Provide leadership and supervision to program staff, including assigning and monitoring work, providing coaching and case consultation, supporting problem-solving, and conducting regular supervision and performance conversations
- Support staff development and team effectiveness through recruitment, orientation, training, regular team meetings, and identification of ongoing learning and competency-development needs
- Monitor client needs, caseloads, court schedules, service trends, and program outcomes to ensure services remain responsive and effective and to identify opportunities for continuous improvement
- Support program planning, evaluation, and quality improvement, including maintaining program resources, gathering client feedback and outcome data, identifying service gaps, and recommending improvements to practices and processes
- Oversee program financial, contractual, and reporting requirements, including monitoring expenditures, funding agreements, service targets, program statistics, and reporting requirements
- Build and maintain strong community partnerships with police, Crown Counsel, probation services, child welfare, health professionals, Indigenous and community organizations, and other service partners to support coordinated and accessible services
- Ensure program documentation and practices meet organizational, contractual, accreditation, privacy, and legislative requirements, while maintaining current knowledge of the criminal justice system and legislation affecting victim services

What You Bring to the Role

- A minimum two-year diploma in social work, criminology, psychology, counselling, victim services, or a related human services field
- At least three years of recent, related experience providing direct services to individuals impacted by power-based crimes and violence, including at least one year of supervisory or administrative experience
- Knowledge of the criminal justice system, court processes, and legislation related to victim services
- Strong understanding of trauma-informed, strengths-based, and person-centered practices, particularly in supporting individuals impacted by power-based crimes and violence
- Demonstrated ability to lead, coach, and support staff, while building a collaborative and accountable team
- Experience building effective relationships with community agencies, justice partners, and other professionals
- Knowledge of program planning, budgeting, contract administration, and program evaluation
- Strong communication, organization, problem-solving, and decision-making skills, along with proficiency in Microsoft Office, databases, and electronic records systems
- A satisfactory Criminal Record Check under the BC Criminal Records Review Act
- Class 5 Driver’s License is required for this position to travel and transport clients to court sessions

How to Apply
CLICK HERE TO APPLY
Internal applicants will be considered in accordance with the posting and selection provisions of the Collective Agreement. We thank all applicants for their interest; only those selected for an interview will be contacted.

Our Commitment to Inclusion
We are committed to creating an inclusive workplace where people feel respected, supported, and able to contribute. We welcome applicants with diverse identities, abilities, backgrounds, and lived experiences and value a workforce that reflects the communities we serve. Accommodation is available throughout the recruitment process and requests will be treated confidentially.

📌 Supervisor Community-Based Victim Services (Maple Ridge)
🏢 Maple Ridge Pitt Meadows Community Services
📍 Maple Ridge