Service Manager / Parts – Heavy Trucks & Equipment

Semlers | Pickardville, Alberta (Near Westlock & Barrhead)

Job Type: Full time, Permanent

Schedule: Monday to Friday | No weekends

About Semlers

Semlers is a growing heavy-duty truck and equipment dealership with a large inventory of trucks, construction equipment, and specialized machinery.

We operate a modern facility with dedicated mechanical, paint, and polishing departments. Our business moves quickly, and we take pride in delivering quality equipment while continually improving our processes and customer experience.

We are looking for a highly organized, motivated, and tech-savvy Service & Parts Manager to help coordinate our operations and ensure equipment moves efficiently from purchase through preparation, sale, and final delivery.

This is a unique hybrid position combining service coordination, parts support, sales assistance, and operational management.

Key Responsibilities

Sales & Delivery Coordination

- Work closely with our sales team to ensure a smooth and professional process from sale to final delivery.
- Assist salespeople with sourcing and quoting accessories, attachments, and equipment upgrades.
- Coordinate required repairs, inspections, installations, and modifications on sold equipment.
- Monitor progress and ensure commitments made to customers are completed accurately and on time.
- Identify and resolve potential delays before they become problems.

Service & Repair Prioritization

- Coordinate and prioritize repairs and inspections on incoming inventory.
- Work closely with shop foremen to ensure the right equipment is being worked on at the right time.
- Balance incoming inventory preparation with sold-unit delivery deadlines.
- Monitor repair progress and communicate priorities clearly between departments.




- Help identify bottlenecks and improve workflow throughout our operation.

Parts Department Support

- Assist the parts department during busy periods.
- Help source parts, obtain pricing, and coordinate availability when required.
- Ensure parts requirements are communicated effectively to minimize repair delays.
- Support improvements in parts ordering, tracking, and inventory processes.

Systems & Process Improvement

- Continuously look for ways to improve efficiency, communication, and workflow.
- Use technology and management systems to track jobs, priorities, and deadlines.
- Identify opportunities to simplify processes and reduce unnecessary work.
- Help develop and implement better systems as our company continues to grow.
- Take ownership of problems and follow through until they are resolved.

What We're Looking For

We need someone who enjoys a challenge, thrives in a fast-paced environment, and can keep many moving parts organized without losing sight of the details.

Required Skills & Qualities

- Exceptional organizational and time-management skills.
- Strong ability to prioritize multiple competing demands.
- Technologically capable and comfortable learning new software.
- A proactive mindset with a desire to continually improve systems and processes.
- Strong communication and problem-solving skills.
- Ability to make decisions independently and take ownership of responsibilities.
- Detail-oriented with a strong commitment to customer satisfaction.




- Comfortable working under pressure in a busy environment.

Preferred Experience

- Experience in heavy-duty trucks, construction equipment, agricultural equipment, or a related industry.
- Previous experience in service management, parts management, shop coordination, or dealership operations.
- Mechanical knowledge and familiarity with parts and equipment accessories.
- Experience with CRM or dealership management software.

We value attitude, initiative, and organizational ability just as much as industry experience. The right person must be willing to learn, adapt, and continuously improve.

What We Offer

- Competitive compensation based on experience and qualifications.
- Comprehensive employer-paid benefits.
- Monday-to-Friday schedule with no weekend work.
- Modern facilities with excellent equipment and resources.
- On-site gym .
- Free coffee and pop.
- Weekly team lunches.
- A family-oriented workplace.
- Opportunity to grow with an expanding company.
- A position where your ideas and improvements can make a real difference.

Who Will Succeed in This Role?

This position is ideal for someone who likes being in the middle of the action.

On any given day, you may be helping a salesperson quote an attachment, coordinating repairs on incoming inventory, checking the status of a sold truck, assisting the parts department, and improving how our team tracks jobs.

There will be a lot happening at once. The successful candidate will enjoy that challenge rather than feel overwhelmed by it.

Pay: $35.00-$50.00 per hour

Expected hours: 44.0 per week

Benefits:

- Dental care
- On-site gym
- Vision care

Application question(s):

- Lives within 70kms of Semlers
- Have a good understanding of the job and at least 5 years of relatable experience

Work Location: In person

📌 Service Manager / Parts (Westlock County)
🏢 Semler's]
📍 Westlock County