The PMO Lead is responsible for establishing, leading, and continuously improving the Project Management Office (PMO) for a mid-sized technology solutions provider. This role ensures the consistent delivery of customer projects while driving project governance, resource optimization, operational excellence, financial performance, and customer satisfaction.
Working across Professional Services, Sales, Engineering, Customer Success, and Managed Services, the PMO Lead provides leadership to Project Managers and Project Coordinators while ensuring projects are delivered on time, within budget, and aligned with customer expectations.
Key ResponsibilitiesPMO Leadership
Develop and execute the PMO strategy aligned with corporate objectives.
Define project governance standards, methodologies, and best practices.
Standardize project delivery processes across all technology practices.
Build a culture focused on execution excellence, accountability, and continuous improvement.
Lead regular PMO operational reviews and executive reporting.
Project DeliveryProvide oversight for all customer-facing delivery engagements including:
Infrastructure deployments
Data center modernization
Cloud migrations
Networking implementations
Security projects
Managed services onboarding
Professional services consulting engagements
Merger & acquisition integration projects
Multi-site rollout programs
Responsibilities include:
Portfolio oversight
Risk management
Issue escalation
Schedule governance
Scope management
Executive communicationsCustomer satisfaction
Financial ManagementOwn the operational financial performance of the PMO including:
Services revenue forecasting




Project profitability
Gross margin performance
Resource utilization
Forecast accuracy
Labor budgeting
Change order governance
Revenue recognition support
Partner closely with Finance to ensure accurate project forecasting and reporting.
Resource ManagementLead enterprise resource planning across Skilled Services.
Responsibilities include:
Capacity planning
Resource forecasting
Skills alignment
Workload balancing
Project prioritization
Contractor management
Escalation management
Collaborate with Practice Managers to ensure the right technical resources are assigned to projects.
Customer EngagementEnsure an exceptional customer experience throughout the project lifecycle.
Responsibilities include:
Executive customer communications
Customer status reporting
Escalation management
Risk mitigation
Executive business reviews
Customer satisfaction measurement
Lessons learned sessions
Process ImprovementDrive continuous operational maturity by:
Developing PMO dashboards
Standardizing templates
Improving delivery methodologies
Automating project workflows
Improving project health reporting
Implementing KPI scorecards
Driving project quality initiatives
Team LeadershipLead and mentor Project Managers and Coordinators by:




Setting performance expectations
Conducting coaching sessions
Developing career paths
Supporting certifications (PMP, Agile, ITIL)
Hiring and onboarding project management staff
Conducting performance reviews
Operational Responsibilities
Portfolio governance
Executive reporting
Resource scheduling
Risk management
Budget oversight
Project audits
Quality assurance
Capacity forecasting
Customer escalations
Delivery metrics
Process documentation
PMO maturity assessments
Required QualificationsEducation
Bachelor's degree in Business, Information Technology, Engineering, or related field
PMP certification preferred
Agile certification preferred
ITIL Foundation preferred
Experience
10+ years of project management experience
5+ years leading a PMO or project management team
Experience within a technology VAR, systems integrator, MSP, or consulting organization
Experience managing complex multi-million-dollar customer programs
Proven leadership of cross-functional delivery organizations
Technical KnowledgeStrong understanding of:
Enterprise Infrastructure
Data Center technologies
Networking
Cloud platforms (AWS, Azure, GCP)
Cybersecurity
Virtualization
Storage
Backup and Disaster Recovery
Professional Services delivery
Managed Services onboarding
Experience with platforms such as:
Microsoft Project
Smartsheet
ServiceNow
Salesforce
Jira
Leadership Competencies
Strategic thinking
Executive presence
Customer-first mindset
Strong business acumen
Operational excellence
Financial management
Conflict

📌 Director Of Project Management (Canada)
🏢 Trickdogtechnology
📍 Canada