POSITION: Customer Service Representative

Full Time Contract

SALARY RANGE: $24.60(paid bi-weekly)

LOCATION: The successful candidate will work in office at United Way Simcoe Muskoka’s office (1110 ON-26 Midhurst, ON).

United Way Simcoe Muskoka acknowledges that we are situated on the traditional land of the Anishinaabek. The Anishinaabek include the Ojibwe, Odawa, and Pottawatomi nations, collectively known as the Three Fires Confederacy. The Huron-Wendat and the Haudenosaunee Nations have also walked on this territory over time.

POSITION SUMMARY

The Customer Service Representative assists clients with income or energy challenges through the initial screening process of the Low-Income Energy Assistance Program (Leap) managed by United Way Simcoe Muskoka on behalf of gas and electricity companies in Ontario. This position preforms clerical, telephonic, and data-management duties with a focus on dignified customer service, efficiency, accuracy, and confidentiality. Our unique social enterprise call centre generates revenue that is re-invested back into the community in collaborative projects that focus on solution to social issues.

REQUIRED EDUCATION AND EXPERIENCE

College diploma or equivalent (e.g., Social Work, Social Services, Humanities, business admin) or equivalent experience is required.

REQUIRED SKILLS TO BE DEMONSTRATED

- Strong data management and analytical skills
- Ability to manage multiple tasks and work under pressure
- Strong written and verbal communication skills
- Culturally sensitive and experienced working with vulnerable populations
- Ability to exercise highest level of discretion, confidentiality, ethics, and integrity




- Able to work independently, but open to coaching and professional feedback
- Ability to analyze situations and provide positive and appropriate responses and solutions
- Strong organization and time management skills
- Excellent computer proficiency in Excel and other Microsoft Office applications, and other information management software (e.g., Salesforce)
- A valid driver’s license and reliable vehicle is required

United Way Simcoe Muskoka does not use artificial intelligence in its recruitment process.

Together, we need to take action and address local poverty head-on.

United Way is a not-for-profit organization that has played a vital role in our community for over 60 years. As a social impact organization, our mission is clear: To improve lives and build communities by leveraging collective resources and mobilizing collective action to achieve the greatest impact.

Employment Equity Statement

United Way Simcoe Muskoka is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our organization including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Job Types: Full time, Fixed term contract

Pay: $24.60 per hour

Expected hours: 37.5 per week

Education:

- Secondary School (preferred)

Experience:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (Midhurst)
🏢 United Way Simcoe Muskoka
📍 Midhurst