Lead Definity’s cloud-native Contact Center AI platform through hybrid work, using Google Cloud Platform, APIs, and omnichannel technologies.
This senior technology leader oversees end-to-end delivery across Definity’s contact centre ecosystem. You will support AI-powered experiences for Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. The work includes platform strategy, technical designs, secure integrations, and collaboration with business and engineering partners.

Key Responsibilities

Define platform strategy, architecture, and delivery directionDesign resilient cloud-native omnichannel contact center solutionsIntegrate routing, scripting, recording, and CRM capabilitiesLead complex initiatives, troubleshooting,



and root cause analysisProvide subject matter expertise across multidisciplinary teamsRequirements:
Computer Science, Information Systems, or related degreeSeven-plus years designing enterprise-scale engagement solutionsHands-on Google Cloud Platform and cloud-native architecture experienceProgramming experience with Java, Python, or Node.
JsUnderstanding of security, CI/CD, integrations, and regulated environmentsApply cloud-native architecture, Google Cloud expertise, and AI leadership to deliver secure omnichannel experiences at Definity.
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📌 Cloud Contact Center Ai Lead (Canada)
🏢 Definity
📍 Canada